Patrick Dobratz
Minneapolis,MN
Summary
Proven Logistic Coordinator and Customer Service Representative at Alarm Products Distributors, adept in warehouse management and resolving customer complaints with empathy. Achieved seamless logistics coordination and enhanced customer satisfaction through effective communication and logistics analysis. Skilled in load planning support and maintaining professionalism under pressure, significantly contributing to operational efficiency and client loyalty.
Experienced customer service professional bringing 20 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about the security industry.
Overview
23
23
years of professional experience
Work History
Logistic Coordinator
Alarm Products Distributors
06.2001 - 11.2024
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Customer Service Representative
Alarm Products Distributors
04.2003 - 01.2005
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Mounds View
New Brighton, MN01-2000
Skills
- Warehouse management
- Load planning support
- Driver scheduling
- Logistics analysis
- Sales support
Timeline
Customer Service Representative
Alarm Products Distributors
04.2003 - 01.2005
Logistic Coordinator
Alarm Products Distributors
06.2001 - 11.2024
High School Diploma -
Mounds View
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