Patrick Dobson
Union,KY
Summary
Experienced Manager with over 18 years of experience in leadership.
Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Host/Manager/Marketing
Bed And Breakfast
08.2016 - Current
- Liaised with senior management to attract, develop and retain staff.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness, and sanitation to maintain guest satisfaction and high-quality customer service.
- Leveraged technology and social media to better reach and communicate with guests.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
Manager
Trader Joe's
06.2004 - Current
Education
Bachelor Of Arts - Marketing
Vanguard University of Southern California
Costa Mesa, CA08.2000
Skills
- Anticipating Problems
- Performance Improvement
- Shrinkage Prevention
- Menu Pricing and Writing
- Staffing and Sales Reporting
- Employee Performance Evaluations
- Reservation Management
- Staff Training
- Organizational Talent
- Natural Leadership
- Preparing for Events
- Performance Strategies
- Constructive Feedback
- Customer Service Standards
- Operational Procedures
- Professional Communication
- Customer Needs Assessments
- Teamwork and Collaboration
- Calm and Pleasant Demeanor
- Hiring and Staffing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 24 in the development of running the store.
- Supervised team of 120 staff members.
Affiliations
- Project Management Institute
Timeline
Host/Manager/Marketing
Bed And Breakfast
08.2016 - Current
Manager
Trader Joe's
06.2004 - Current
Bachelor Of Arts - Marketing
Vanguard University of Southern California
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