Summary
Overview
Work History
Education
Affiliations
Certification
Timeline
Generic

Patrick Dockery

Tukwila,Washington

Summary

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Cooperative Forklift Operator with [Number] years of experience lifting and carrying heavy loads using warehouse equipment. Qualified to operate various classes of forklifts and practiced in wide range of heavy equipment. Talented problem-solver with strong ethics, integrity and relationship-building abilities.

Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Store Manager

happy smoke inc.
Hoquiam, WA
01.2014 - 09.2015
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Built and maintained strong working relationships with team members.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Organized new stock for floor placement.
  • Ensured all safety protocols were followed at all times by staff members.
  • Supervised cash drawer balances and deposits of store receipts.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Executed merchandising strategies to support store sales growth.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Developed and maintained store policies and procedures.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prepared and submitted nightly bank deposits.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Increased store sales by cross-selling complementary items.
  • Worked closely with vendors to negotiate contracts for goods or services.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Forklift Operator

M.A.R.S. Creative Agency
Tumwater, WA
02.2012 - 07.2013
  • Loaded pallets onto trailers for shipment.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Ensured safety procedures were followed when operating forklifts.
  • Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
  • Maintained current forklift training and certification as required by company policies.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Packaged, labeled and tagged goods before transfer.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.

Education

GED -

Walla Walla Community College
Walla Walla, WA
02-2017

Affiliations

In my free time i enjoy spending time with my family, Disc Golfing, and working on my computer.

Certification

Certifications i have

  • CTAP (Construction training apprenticeship program)
  • Drywall
  • Osha

Timeline

Retail Store Manager

happy smoke inc.
01.2014 - 09.2015

Forklift Operator

M.A.R.S. Creative Agency
02.2012 - 07.2013

GED -

Walla Walla Community College

Certifications i have

  • CTAP (Construction training apprenticeship program)
  • Drywall
  • Osha

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Patrick Dockery