Patrick Doherty
East Sandwich,MA
Summary
Seasoned professional with a proven track record in project management and customer service, notably at Ben Franklin Stores. Excelled in relationship building and critical thinking, driving increased client loyalty and team productivity. Skilled in both leadership and basic mechanical repair, consistently delivering superior results and fostering strategic partnerships. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
33
33
years of professional experience
Work History
Owner/Manager
Ben Franklin Stores
Chatham, MA
01.2003 - 07.2025
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Set pricing structures according to market analytics and emerging trends.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Hired and trained new department managers to increase team oversight and productivity.
- Oversaw budgeting and financial management.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained relationships with existing clients by providing superior customer service.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Resolved customer inquiries and issues promptly, ensuring a positive experience.
- Maintained high standards of customer service to foster repeat business and referrals.
Warehouse Worker
Associated Grocers Inc.
Manchester, NH
01.1998 - 01.2001
- Packed boxes and stock using organizational guidelines.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Inspected incoming shipments for damage or discrepancies.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used pallet jacks to move items to and from warehouse locations.
- Provided assistance in loading and unloading containers from ships and trains.
- Operated forklifts to efficiently transport and organize warehouse materials.
- Utilized forklifts to manage and arrange inventory within the warehouse.
Landscape Foreman
Grounds Management
Manchester, NH
05.1992 - 01.1996
- Supervised day laborers in completing large landscaping projects.
- Managed the transportation of landscaping equipment by driving trucks with attached trailers.
- Answered customer questions regarding care and general knowledge of landscape.
- Performed lawn mowing duties to uphold the visual appeal and health of the landscape.
Education
High School Diploma -
Manchester Memorial High School
Manchester, NH06-1996
Skills
- Project management
- Relationship building
- Professionalism and work ethic
- Basic mechanical repair
- Complaint resolution
- Critical thinking
- Problem-solving
- Customer service
Timeline
Owner/Manager
Ben Franklin Stores
01.2003 - 07.2025
Warehouse Worker
Associated Grocers Inc.
01.1998 - 01.2001
Landscape Foreman
Grounds Management
05.1992 - 01.1996
High School Diploma -
Manchester Memorial High School
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