Patrick Dona
Jamesville,NY
Summary
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over 10 years of progressive learning experience.
Overview
11
11
years of professional experience
Work History
Branch Operations Manager
Piedmont Door Solutions
03.2017 - Current
- Supervise Install and Service staff and keep employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Created and Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
On Site Account Manager
Grainger
01.2013 - 02.2017
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
Education
Bachelor of Arts - Communication And Rhetoric
SUNY Potsdam
Potsdam, NY12.2010
High School Diploma -
Jamesville-Dewitt High School
Dewitt, NY2006
Skills
- Marketing and Customer Relations
- Logistics Oversight
- Business Planning
- Workflow Optimization
- Well organized
- Systems Proficient
-Teams
-SAP
Microsoft Word, Excell, Outlook
-Ect
Accomplishments
- Collegiate Hockey Player
- Bobby Gilson Scholarship Award Winner
- Three Year Letterman Award Winner In Hockey and Football
- Repeatedly received recognition from superiors for excellence in service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Branch Operations Manager
Piedmont Door Solutions
03.2017 - Current
On Site Account Manager
Grainger
01.2013 - 02.2017
Bachelor of Arts - Communication And Rhetoric
SUNY Potsdam
High School Diploma -
Jamesville-Dewitt High School
Similar Profiles
Vincent SeidleVincent Seidle
Door Technician at Piedmont Door SolutionsDoor Technician at Piedmont Door Solutions
Brayden WhiteBrayden White
Door Installer / Site Lead Assistant at Piedmont Commercial DoorDoor Installer / Site Lead Assistant at Piedmont Commercial Door
Jamie BatesJamie Bates
RN, Medical-Surgical at Medical Solutions/ Piedmont AtlantaRN, Medical-Surgical at Medical Solutions/ Piedmont Atlanta
Evangelia ZavagliaEvangelia Zavaglia
School Counselor at Syracuse City School DistrictSchool Counselor at Syracuse City School District
Henia ZamesHenia Zames
Social Media Manager at Jewish Federation Of Central New YorkSocial Media Manager at Jewish Federation Of Central New York