Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Continued Education
References
Timeline
Generic

Patrick Dudley Jr

Fort Worth,TX

Summary

Knowledgeable Operations Manager with over 5 years of experience bringing planning and problem-solving abilities. Resourceful project manager and compliance specialist to thrive in fast-paced and changing enviroments. Organized and systematic with natural relationship-building and leadership talents.

Overview

6
6
years of professional experience

Work History

Operations Manager

DHL
Fort Worth, TX
09.2022 - Current
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Delegated work to staff, setting priorities and goals.
  • Created corrective actions based on adverse KPI trends.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Managed scheduling, training and inventory control.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Responded to information requests from superiors, providing specific documentation.
  • Addressed customer concerns with suitable solutions.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Built strong operational teams to meet process and production demands.
  • Conducted employee observations and documented findings.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.

Operations Supervisor

AAA Cooper Transportation
Grand Prairie, TX
05.2022 - 09.2022
  • Guided employees in handling difficult or complex problems.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Maintained accurate records of employee attendance and performance reviews.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Directed employees on how to use equipment properly and safely.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.

Operations Supervisor

FedEx
Fort Worth, TX
01.2018 - 05.2022
  • Guided employees in handling difficult or complex problems.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Evaluated and reported on department metrics to upper management.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Maintained accurate records of employee attendance and performance reviews.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Directed employees on how to use equipment properly and safely.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.

Education

High School Diploma -

South Hills High School
Fort Worth, TX
06-2012

Skills

  • Document Control
  • P&L Management
  • Program Administration
  • Customer Service
  • Data Analysis
  • Performance Monitoring
  • Process Improvement
  • Health and Safety Compliance
  • Logistics Oversight
  • Incidents Management
  • Staff Training
  • Delegation
  • Operational Efficiency

Accomplishments

  • I managed to earn a leadership position 6 months into my career at FedEx.

Languages

Spanish
Limited

Continued Education

  • I am looking to go to college in the fall. I will be studying psychology and sociology.

References

References available upon request.

Timeline

Operations Manager

DHL
09.2022 - Current

Operations Supervisor

AAA Cooper Transportation
05.2022 - 09.2022

Operations Supervisor

FedEx
01.2018 - 05.2022

High School Diploma -

South Hills High School

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Patrick Dudley Jr