Patrick Dunn
Sarasota,FL
Summary
Highly organized and dependable candidate skilled in efficiently managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet personal goals and contribute to company objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Realtor
Michael Saunders & Company
04.2024 - Current
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
Sales Manager
Southern States Automotive
07.2020 - 02.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Evaluated performance against goals and implemented appropriate development plans
- Recruited and hired top-level talent to add value and expertise to sales department
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Managed accounts to retain existing relationships and grow share of business
Finance Manager
Johnson Automotive
01.2019 - 07.2020
- Processed loan applications and monitored progress from start to finish
- Negotiated loan terms and conditions with customers to secure best deal
- Identified opportunities to cross-sell and upsell loan products to customers
- Developed and maintained relationships with customers, lenders and other third parties
- Assisted customers with completing loan applications and other paperwork
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Evaluated loan requests and documents to verify accuracy and completeness
- Analyzed potential risks and evaluated loan products to identify suitable options for customers
- Monitored pipelines to track and log status of loans
- Established plans and payoffs for customers' loans, prioritizing control of overall costs
- Assessed loan portfolios for compliance with underwriting policies
Automotive Sales Professional
Johnson Automotive
12.2017 - 01.2019
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Greeted customers on lot and in showroom to answer questions about brand and available inventory
- Negotiated purchase prices and explained sales, warranty, and optional products
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
- Developed successful sales strategies to maximize customer satisfaction and profit
- Responded to customer enquiries via telephone and email
- Answered telephone and email inquiries from potential customers
- Built customer loyalty and retention by delivering excellent shopping experiences
Automotive Service Advisor
Johnson Automotive
11.2016 - 03.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Maintained high customer satisfaction standards to meet or exceed targets
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Developed estimates by costing materials, supplies, and labor
- Suggested additional services to customers in order to meet upsell goals
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Followed up with customers to offer additional support and check resolution satisfaction
- Suggested add-on services that would be helpful to customers and improve bottom line
- Examined service history and provided initial inspection of vehicle to identify issues
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making
- Explained estimates and determined repair timelines to manage customer expectations
- Read and followed technical documentation to complete accurate repairs
- Investigated customer complaints to identify cause of malfunctions
Police Officer
Town Of Cary
11.2011 - 11.2016
- Secured crime scenes, gathered evidence, and questioned witnesses
- Talked regularly with citizens to establish rapport and become familiar presence in area
- Investigated and reported crimes, accidents, offenses, and damage to property
- Answered emergency calls for help from citizens and business owners
- Patrolled assigned areas to prevent and detect roadway crimes
- Apprehended offenders and conducted interviews and interrogations
- Enforced traffic laws and ordinances through visual observation and radar speed detection
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary
- Gathered necessary information for court appearances and testified as witness under oath in court
- Issued traffic citations and electronic tickets for violations of traffic laws
- Built excellent rapport and working relationship with community to build trust and improve upon communication
- Provided testimony in court proceedings
- Participated in continuous firearms proficiency, defensive driving and arrest technique training
- Checked vehicle equipment for proper functioning prior to use
Sheriff's Deputy
Sampson County
12.2005 - 11.2011
- Investigated incidents and crimes, collected evidence, and recorded witness statements
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues
- Implemented community policing initiatives to strengthen relationships with local citizens
- Built excellent rapport and working relationship with community to build trust and improve upon communication
- Provided testimony in court proceedings
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid
- Responded to emergency calls to provide assistance to citizens in need
- Recorded facts to prepare reports documenting incidents and activities
- Participated in continuous firearms proficiency, defensive driving and arrest technique training
- Conducted searches of individuals, vehicles and premises
- Checked vehicle equipment for proper functioning prior to use
- Handled citation and traffic violation paperwork
Education
Bachelor of Science - Political Science And Government
East Carolina University
Greenville, NC05-2009
Associate of Science - Criminal Justice
Sampson Community College
Clinton, NC05-2004
Skills
- Communication and Engagement
- Compelling Leadership Skills
- Conflict Resolution
- Sales Quota Management
- Client Base Retention
- Product Knowledge
- Negotiations
- Sales Process
- Deal Closer
- Budgeting
- P&L
- Coaching
- Mentoring
- Employee Evaluation
- Sales Management
- Interviewing
- Law Enforcement
- Recruiting
- Real Estate
- Financial Report Writing
Certification
- CPR Certification
- Driver's License
- Certified Law Enforcement Officer
Personal Information
Authorized To Work: US
Affiliations
- North Carolina Police Benevolent Association
- North Carolina Auto Dealers Association
- National Association of Realtors
Timeline
Licensed Realtor
Michael Saunders & Company
04.2024 - Current
Sales Manager
Southern States Automotive
07.2020 - 02.2024
Finance Manager
Johnson Automotive
01.2019 - 07.2020
Automotive Sales Professional
Johnson Automotive
12.2017 - 01.2019
Automotive Service Advisor
Johnson Automotive
11.2016 - 03.2018
Police Officer
Town Of Cary
11.2011 - 11.2016
Sheriff's Deputy
Sampson County
12.2005 - 11.2011
Bachelor of Science - Political Science And Government
East Carolina University
Associate of Science - Criminal Justice
Sampson Community College
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