Brock Durfee
Mooresville,NC
Summary
Exceptional work ethic. Willing to pitch in and help when and wherever necessary. Quick learner and a strong background in customer service.
Overview
11
11
years of professional experience
Work History
Account Manager/Dock Coordinator/Kitting
Prime Beverage Group
08.2021 - Current
- Managed scheduling of inbound and outbound sales orders. Confirming enough product was on hand to fill order. Answered 20-50 emails daily regarding inventory or quality status of their product. Created sales orders in SAP. Assisted warehouse staff in loading and unloading. Trained warehouse staff in forklift certification. Trained new dock coordinators in using SAP, scan guns, sharepoint, and entering sales orders in Pepsi Portal for Rockstar. Coordinated with other shifts on location of product to be shipped first (FEFO). Coordinated with other locations regarding correct shipping of packaging materials and finished goods. Oversaw cleanliness of warehouse and forklifts.
- Follow daily kitting schedule. Confirm how many completed kits each line has ready for batching. Deem which line is the current priority. Coordinate with blending if necessary. Following GMP and FEFO. Assisting other Kitting/inventory teammates when needed. Keeping the pre-kitting and partilroom clean throughout the day. Keeping track of the Poppi liquid partials confirming with upper management what is to be disposed and what is to be used. Making sure all partialing tools are properly sanitized before leaving for the day. Reach out to procurement if we do not have enough ingredients on hand to complete a kit. Keeping track of kitting supplies reaching out to upper management when restocking is needed
Customer Service Team Lead
Power Home Solar
10.2020 - 05.2021
- Led seven person team in call center providing tech support and general customer service for a solar panel company. Providing customers information on their solar system scheduling maintenance appointments and providing reimbursement agreements approved by upper management
- Took 15-30 customer service calls a day while overseeing teams calls. Taking over a call when deescalation was needed. Listened to teams calls and reviewed their account notes. Provided coaching and disciplinary actions when needed or deemed necessary by upper management.
Project Manager
1800 Packouts
08.2018 - 08.2020
- Led 5-10 person crews assisting in storm clean-up. Inventoried customers possessions deeming what was salvageable and what was to be destroyed. Transported items back to warehouse for storage and restoration. Delivered items back to customer once the home was repaired.
- Trained employees on proper storage, salvaging, and inventorying techniques.
- Oversaw workflow on job sites and in warehousing. Provided specific coaching and disciplinary actions when needed or deemed necessary by upper management.
- Managed job expenses and supply stock. Creating monthly job expense reports and ordering supplies whenever needed.
- Staying in constant contact with customers and other contractors regarding scheduling, lead time, and their overall level of satisfaction with our company.
Fleet Sales Representative
Randy Marion Ford
05.2017 - 07.2018
- Sold fleet, commerical, and retail.
- Cold call and in-person sales.
- Inventoried fleet and commerical lot.
Inside Sales Representative
Fleet Equipment
05.2016 - 05.2017
- Assisted in inventorying items in warehouse.
- Prepared sales orders for shipping all over United States.
- Delivered sales orders around the Charlotte area.
- Assisted with over the counter sales.
Truck Driver
Sunbelt Rentals
07.2014 - 05.2016
- Inventoried and managed generators, water pumps, miscellaneous parts and supplies.
- Set up Temporary water/sewer lines and emergency power supplies.
- Drove F450 Flatbed truck to deliver parts and equipment all over the southeast.
Education
No Degree -
Appalachian State University
Boone Nc High School Diploma -
Bandys High School
Catawba NC 06-2009
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager/Dock Coordinator/Kitting
Prime Beverage Group
08.2021 - Current
Customer Service Team Lead
Power Home Solar
10.2020 - 05.2021
Project Manager
1800 Packouts
08.2018 - 08.2020
Fleet Sales Representative
Randy Marion Ford
05.2017 - 07.2018
Inside Sales Representative
Fleet Equipment
05.2016 - 05.2017
Truck Driver
Sunbelt Rentals
07.2014 - 05.2016
No Degree -
Appalachian State University
High School Diploma -
Bandys High School