PATRICK DURR
Pelham
Summary
Seeking an entry level position in information services with growth opportunities. Looking to build upon my education with real-world work experience. Willing to work in a variety of areas including network support and help desk.
Overview
5
5
years of professional experience
Work History
Base Technologies IT Intern
Nucor Tubular Products
06.2023 - 02.2024
- Troubleshoot and find solutions for workstations(printer,docking stations,laptops, monitors,etc)
- Assist remote users and triage tickets to solve technical issues
- Setup workstations for new employees
- Provide life cycle management for electronic equipment
- Install Operating Systems on company computers(Windows)
- Should be ComptiA A+ certified in February 2024.
Tech Specialist Intern
Complete 3 Tech Solutions
08.2022 - 12.2022
- Assisted in work projects that included data entry and network setup for our customers
- Creating tech tickets and triaging them to IT support agents
- Successfully completed a comprehensive data entry project for a club/organization, entering information for hundreds of members into a centralized database.
Student Assistant
UAB Arts - Alys Stephens Center
08.2021 - 05.2022
- Provided information about activities and collected tickets
- Greet and usher patrons and visitors
- Assisted with maintenance and inventory
- Maintained and updated facilities as needed.
Shift Leader, Part-time
Dunkin Donuts
05.2019 - 08.2021
- Supervised staff and addressed customer concerns
- Trained, coached, and motivated others to each team members specific needs and provided evaluations to the senior manager
- Provided excellent customer service to build customer loyalty.
Education
Bachelor of Science in Information Systems -
University of Alabama at Birmingham
Birmingham, AL05.2023
Skills
- IT support
- Windows OS
- Problem-solving aptitude
- Research Abilities
- Help Desk
- Team Collaboration Abilities
- Task Prioritization
- Technical Support Triage
- Software Updates
- Technical Documentation
Accomplishments
Certifications
ComptiA A+ Certification, February 2024
Timeline
Base Technologies IT Intern
Nucor Tubular Products
06.2023 - 02.2024
Tech Specialist Intern
Complete 3 Tech Solutions
08.2022 - 12.2022
Student Assistant
UAB Arts - Alys Stephens Center
08.2021 - 05.2022
Shift Leader, Part-time
Dunkin Donuts
05.2019 - 08.2021
Bachelor of Science in Information Systems -
University of Alabama at Birmingham
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