Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

PATRICK DUVIGNEAUD

Dallas

Summary

Skillful Analyst adeptly supporting system management and problem resolution to improve records management. Over five years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Governance & Control Specialist

United Texas Bank
09.2024 - Current
  • Actively participate in the day-to-day payments monitoring efforts.
  • Conduct through compliance testing and support to ensure optimal outcomes.
  • Scrutinize and authorize OFAC regulations for wire request totaling up to $15 million daily
  • Create, maintain, and monitor operational dashboards, including compliance with established SLAs.
  • Review required reconciliations and reporting.
  • Adhere to existing regulations, Risk Management frameworks and other bank’s policies and procedures.
  • Escalation and reporting of potential OFAC matches high risk incidents to 2LoD.
  • Review fee exceptions
  • RCSA analysis.
  • Work with multiple teams to drive strong risk management and operational excellence.
  • Conduct transaction monitoring, OFAC & high-risk reporting for the bank.
  • Stay current on industry and regulatory requirements and issues.
  • Assisted in the development of budgets and project timelines, ensuring timely completion within specified constraints.


PERSONAL BANKER I

Frost Bank
04.2023 - 09.2024
  • Discuss client financial options to keep customers informed regarding transactions
  • Opened new checking, savings and lines of credit for customer accounts
  • Performing Data entry using systems such as SQL; Jack Henry; Silver lake; Salesforce etc
  • Prepare and analyze financial analysis of balance & income statements
  • Assist with loan applications ranging from $60,000 - $3,000,000.00
  • Monitor suspected Fraud on account, ordered checks, placed stop payment orders and conducted additional special services for customers
  • Understand and maintain in depth knowledge of OFAC/BSA/AML for both retail and back office purposes while following all FDIC regulations
  • Perform Weekly, Monthly and quarterly branch audits
  • Manage multiple branch projects while meeting monthly/quarterly deadlines and goals
  • Prepare and review Credit statements for desired client relationship and loan approval
  • Performing Wire/ACH transfers ranging anywhere from $10,000.00- $500,000.00 regularly
  • Reduce errors in fund transfers by closely monitoring transactions and performing thorough reconciliations
  • Perform thorough investigations of suspicious transactions, leading to the successful recovery of stolen funds.

Account Manager

AMN Healthcare
02.2023 - 03.2023
  • Process payroll for nursing staff ensuring accurate payment and compliance with policies
  • Familiarity with payroll software systems such as ADP or Kronos for efficient payroll processing
  • Strong attention to detail and ability to maintain confidentiality with sensitive payroll information
  • Proficient in time management and prioritizing tasks to meet payroll deadlines consistently
  • Ensuring compliance with federal and state payroll laws and regulations
  • Conduct payroll audits to identify discrepancies and ensure accuracy
  • Collaborating with HR department to resolve payroll and employee inquiries promptly.

RELATIONSHIP BANKER II

Simmons Bank
07.2022 - 01.2023
  • Strengthened client relationships by providing personalized financial solutions and exceptional customer service
  • Managed a portfolio of high-value clients, ensuring their satisfaction and retention
  • Improved loan processing efficiency by streamlining documentation and communication procedures
  • Increased loan portfolio growth by identifying client needs and recommending appropriate financial products
  • Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.

RELATIONSHIP BANKER II

JP Morgan & Chase CO
01.2022 - 06.2022
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions
  • Collaborated with mortgage and wealth management partners to assist customers with specialized needs
  • Managed risk exposure by conducting thorough credit assessments for loan applicants
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.

PERSONAL BANKER

Comerica Bank
11.2019 - 12.2021
  • Conduct individual financial analysis to determine appropriate loan and credit options
  • Assist with all new account openings and business deposits
  • Respond to all customer queries and issues after performing appropriate research
  • Maintain strict confidentiality for all client information
  • Update high-value profiles and portfolios for important clients
  • Educated customers on a variety of retail products and digital solutions, enhancing customer experience
  • Met with customers to analyze financial needs and maximize sales opportunities.

ACCOUNT EXECUTIVE

Goosehead Insurance
05.2019 - 10.2019
  • Assist first time/current homeowners with quality Home and Auto rates
  • Take care of all claims needs
  • Work directly with Realtors/Loan officers/Mortgage professionals
  • Sponsor/run marketing events
  • Used consultative sales strategies to effectively overcome client objections and maximize sales activity
  • Listened to customer needs to identify and recommend the best products and services
  • Resolved customer complaints by offering creative solutions and incentives.

INTERN

Joe Ronco State Farm
08.2018 - 05.2019
  • Collaborate with management on achieving company goals
  • Process Payment/deposits
  • Work day to day with clients on Billing/Accounts
  • Conduct meeting times and appointments
  • Organized monthly local events Irish Celtic Festival; Fourth of July; BBQ Cookout to promote State Farm
  • Helped maintain applicant tracking systems and recruiting metrics
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Worked with team members to promote great customer service and a pleasant work environment.

Education

Bachelor of Science Business Management -

East Stroudsburg University of Pennsylvania

Skills

  • Fraud Detection
  • Transaction Review
  • Activity Monitoring
  • Data Analysis
  • Regulatory Compliance
  • Account Management
  • Credit Assessment
  • Electronic Funds Transfers
  • Loss Prevention
  • Microsoft Office Proficiency

Certification

  • Notary Public, State of Texas -ID No. 134763068 Exp. 02-13-2028
  • NLMS ID - 1920708
  • Texas Property & Casualty License -No. 2440450

Affiliations

  • Dallas Junior Chamber Of Commerce (DJCC) (11/2021- current)
  • Uptown Dallas Youth Leadership Council - (03/2020- Current)
  • Member of ESU AMA (American Marketing Association) (2017-19)
  • President of ESU AMA (2017-18)
  • Member ESU Business Management Club (2017)
  • Member of KU AMA chapter (2016-17)
  • VP communication KU AMA chapter (2016-17)
  • Member of KU AAF (American Advertising Foundation) (2016-17)

Timeline

Governance & Control Specialist

United Texas Bank
09.2024 - Current

PERSONAL BANKER I

Frost Bank
04.2023 - 09.2024

Account Manager

AMN Healthcare
02.2023 - 03.2023

RELATIONSHIP BANKER II

Simmons Bank
07.2022 - 01.2023

RELATIONSHIP BANKER II

JP Morgan & Chase CO
01.2022 - 06.2022

PERSONAL BANKER

Comerica Bank
11.2019 - 12.2021

ACCOUNT EXECUTIVE

Goosehead Insurance
05.2019 - 10.2019

INTERN

Joe Ronco State Farm
08.2018 - 05.2019

Bachelor of Science Business Management -

East Stroudsburg University of Pennsylvania

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