Patrick Edmundson

• Served as escalation point for complex, high-priority calls, ensuring accurate information relayed to emergency units.
• Led staff training on advanced CRM techniques, increasing data entry speed to over 45 words per minute.
• Answered incoming calls from physicians and patients, providing information and dispatching messages efficiently.
• Provided leadership and guidance to team members, ensuring timely task completion to high standards.

• Facilitated collaboration between product, IT, and finance teams to resolve complex customer concerns.
• Guided clients through digital application portal, streamlining financial document collection.
• Managed high-volume inbound and outbound calls to address account and center equipment issues.

Managed a portfolio of U.S. corporate accounts (0-J) within the Rgus database, ensuring 100% data accuracy and compliance with corporate standards.

Reconciled accounting and billing systems to ensure data integrity, enabling the generation of invoices with 100% accurate, real-time amounts.

Partnered with Account Executives to validate agreement terms, reducing invoice errors and accelerating revenue recognition.

Acted as primary liaison between corporate clients and local office teams, facilitating seamless communication and improving service delivery across 10+ locations.

• Managed client debt accounts and provided tailored repayment solutions.
• Resolved disputes regarding account balances and payment discrepancies.
• Reviewed financial documentation to assess client eligibility for debt relief programs.
• Maintained detailed records of all client interactions and transactions.
• Reconciled accounts receivable records against invoices and contracts.
• Accepted and processed customer payments and applied toward account balances.
• Reviewed client financial data and created debt repayment plans.

• Coordinated invoicing procedures to ensure timely billing cycles.
• Processed billing inquiries and resolved discrepancies for client accounts.
• Generated monthly reports on billing activities for management review.
• Maintained an organized filing system for center billing reports, ensuring 100% compliance with record retention policies and easy retrieval.
• Other related tasks as necessary