Patrick Elkins
Bellefonte,PA
Summary
Hardworking and dedicated professional with a strong background in providing services of support to a diverse array of individuals across different work environments. Equally comfortable with team-building in a collaborative environment or working independently as a self-starter. Driven to pursue high standards in every job undertaken. Skilled in problem-solving, documentation, and adaptability. Committed to advocating for the well-being of coworkers, customers, or clients.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Certified Peer Support Specialist
Skills Of Central PA
341 Science Park Road, Suite 6 State College, PA 1
10.2021 - Current
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery through a strengths-based approach.
- Built relationships with a diverse population of peers through sharing an equitable perspective, using active listening and dynamic communication skills.
- Provided motivational interviewing, creative problem-solving and skill teaching to assist individuals with developing independence.
- Transported and accompanied individuals as needed to goal-oriented activities and supported community integration.
- Self-management skills and adaptability to situational needs through maintaining a caseload of participants while consistently exceeding performance expectations.
- Improved processes with case notation.
- Promoted self-advocacy and served in the role of advocate for individuals rights when communicating with healthcare, legal, and community organizations.
Service Team Leader
Wegmans Food Markets, Inc
345 Colonnade Blvd, State College, PA 16803
09.2017 - 09.2021
- Provided training, supervision, scheduling, customer service, sales projections, and employee development for the store's largest department.
- Operated as store manager during evening hours, holidays, or as needed, ensuring that all departmental operations were maintained and closures conformed to applicable regulatory standards.
- Demonstrated financial responsibility through cash handling and accounting services for all store sales.
- Encouraged team members to provide meaningful service to customers through coaching and modeling, consistently exceeding customer expectations for service.
- Provided technical assistance and troubleshooting with service operations and equipment.
- Consistently exhibited professionalism, conflict resolution, and crisis management skills in a public environment during emergencies and high-volume sales.
- Adapted to pandemic-era demands and implemented new store processes to address the changing retail environment.
General Manager
College Ave Subs
434 E College Ave. State College, PA 16801
08.2010 - 09.2017
- Promoted to managing all store operations after beginning employment as delivery driver through reliability and pursuing challenges and responsibilities outside of job role.
- Managed day-to-day employee and customer relations, training, scheduling, and contract negotiations.
- Monitored financial performance, and controlled expenses to provide stability and promote long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on corporate standards of operation.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
Bachelor of Science - Psychology
Pennsylvania State University
University Park, PA05.2022
Bachelor of Science - Criminal Justice
Pennsylvania State University
University Park, PA05.2022
Skills
- Interpersonal Skills
- Case Management
- Documentation and Reporting
- Crisis Management
- Conflict Resolution
- Problem-Solving Skills
- Social Skills Teacher
- Transportation services
- Schedule Management
Certification
- CPS
- CPR
- Servsafe
Timeline
Certified Peer Support Specialist
Skills Of Central PA
10.2021 - Current
Service Team Leader
Wegmans Food Markets, Inc
09.2017 - 09.2021
General Manager
College Ave Subs
08.2010 - 09.2017
Bachelor of Science - Psychology
Pennsylvania State University
Bachelor of Science - Criminal Justice
Pennsylvania State University