Patrick Elkins
Bellefonte,PA
Summary
Hardworking and dedicated professional with a strong background in providing services of support to a diverse array of individuals across different work environments. Equally comfortable with team-building in a collaborative environment or working independently as a self-starter. Driven to pursue high standards in every job undertaken. Skilled in problem-solving, documentation, and adaptability. Committed to advocating for the well-being of coworkers, customers, or clients.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Certified Peer Support Specialist
Skills Of Central PA
10.2021 - Current
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery through a strengths-based approach.
- Built relationships with a diverse population of peers through sharing an equitable perspective, using active listening and dynamic communication skills.
- Provided motivational interviewing, creative problem-solving and skill teaching to assist individuals with developing independence.
- Transported and accompanied individuals as needed to goal-oriented activities and supported community integration.
- Self-management skills and adaptability to situational needs through maintaining a caseload of participants while consistently exceeding performance expectations.
- Improved processes with case notation.
- Promoted self-advocacy and served in the role of advocate for individuals rights when communicating with healthcare, legal, and community organizations.
Service Team Leader
Wegmans Food Markets, Inc
09.2017 - 09.2021
- Provided training, supervision, scheduling, customer service, sales projections, and employee development for the store's largest department.
- Operated as store manager during evening hours, holidays, or as needed, ensuring that all departmental operations were maintained and closures conformed to applicable regulatory standards.
- Demonstrated financial responsibility through cash handling and accounting services for all store sales.
- Encouraged team members to provide meaningful service to customers through coaching and modeling, consistently exceeding customer expectations for service.
- Provided technical assistance and troubleshooting with service operations and equipment.
- Consistently exhibited professionalism, conflict resolution, and crisis management skills in a public environment during emergencies and high-volume sales.
- Adapted to pandemic-era demands and implemented new store processes to address the changing retail environment.
General Manager
College Ave Subs
08.2010 - 09.2017
- Promoted to managing all store operations after beginning employment as delivery driver through reliability and pursuing challenges and responsibilities outside of job role.
- Managed day-to-day employee and customer relations, training, scheduling, and contract negotiations.
- Monitored financial performance, and controlled expenses to provide stability and promote long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on corporate standards of operation.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
Bachelor of Science - Psychology
Pennsylvania State University
University Park, PA05.2022
Bachelor of Science - Criminal Justice
Pennsylvania State University
University Park, PA05.2022
Skills
- Interpersonal Skills
- Case Management
- Documentation and Reporting
- Crisis Management
- Conflict Resolution
- Problem-Solving Skills
- Social Skills Teacher
- Transportation services
- Schedule Management
Certification
- CPS
- CPR
- Servsafe
Timeline
Certified Peer Support Specialist
Skills Of Central PA
10.2021 - Current
Service Team Leader
Wegmans Food Markets, Inc
09.2017 - 09.2021
General Manager
College Ave Subs
08.2010 - 09.2017
Bachelor of Science - Psychology
Pennsylvania State University
Bachelor of Science - Criminal Justice
Pennsylvania State University