PATRICK ENCINO
San Antonio, Texas
Summary
Dynamic leader with a proven track record at multiple businesses, adept in operations management and customer satisfaction. Excelled in optimizing service department budgets and enhancing team performance, showcasing strong problem-solving and mentoring abilities. Achieved significant improvements in efficiency and profitability, demonstrating expertise in compliance procedures and continuous improvement.
Overview
12
12
years of professional experience
Work History
Regional Service Manager
ITW - Hobart Service
San Antonio
12.2023 - Current
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Addressed customer questions and concerns regarding products and services.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Hired and trained service department staff to drive performance.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Proposed or approved modifications to project plans.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Facilitated communication between corporate headquarters and local stores regarding changes in policy or procedure.
- Decreased district operational overhead between branches while improving overall sales.
- Developed short-term plans to improve operational efficiency while maintaining long-term strategic objectives.
- Created reports detailing key performance indicators such as sales volume, cost of goods sold, labor costs.
Director of Facilities
Cushman & Wakefield
12.2023 - Current
- Maintained Client Relationship
- Scheduled, directed and supervised external contractors in maintenance and upkeep of 577 buildings.
- Coordinated employee onboarding for operational and support staff.
- Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
- Prepared reports and schedules with accuracy.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Participated in strategic planning through evaluation of needs and support of steps necessary for completion.
- Implemented trainings and maintained documentation for staff certifications.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Reviewed and oversaw construction and renovation projects.
- Operated with multiple competing deadlines and interests, confidently managing variables simultaneously.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Assessed building design and accessibility to inform others of updates to existing infrastructure while maintaining ADA compliance.
Regional Facilities Manager
Related Management
02.2018 - 03.2022
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Ordered, maintained and distributed supplies and inventory.
- Supervised staff of 42 in day-to-day activities.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Conducted quarterly inspections of facility grounds, external structure, systems, and equipment.
- Prepared reports and schedules with accuracy.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Reviewed and oversaw construction and renovation projects.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Maintained facility grounds, equipment and safety compliance.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
Lead Installer/Service Manager
John Wayne Service Company
05.2016 - 02.2018
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Monitored inventory levels and placed orders to replenish stock.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Analyzed service reports to identify areas of improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Maintenance Technician
Oso Verde Apartments Home
08.2013 - 10.2016
- Operated varied hand and power tools to complete repairs.
- Replaced worn or broken parts on machines and equipment.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Installed new locks, door handles, and door closers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Education
MBA - Business And Finance
Baylor University
Waco, TX12.2022
BBA - Business Administration
Baylor University
TX, Waco05.2017
Skills
- Certifications and Licenses
- Budget
- HVAC
- Logistics
- Materials
- Payroll
- Plumbing
- Quality
- Recruiting
- Safety
- Technician
- Troubleshoot
- Task Prioritization
- Special Projects
- Facility Workflow
- Pneumatic Systems
- Service Calls
- Daily Workflows
- Infrastructure Updates
- Daily Facility Operations
- Ada Compliance
- System Updates
- Customer Satisfaction
- Change Management Process
- Contractual Obligations
- Project Deadlines
- Detailed Instruction
- Project Requirements
- Mechanical Systems
- Operations management
- Compliance procedures
- Performance metrics analysis
- Revenue opportunities
- Sales support
- Continuous improvement
Timeline
Regional Service Manager
ITW - Hobart Service
12.2023 - Current
Director of Facilities
Cushman & Wakefield
12.2023 - Current
Regional Facilities Manager
Related Management
02.2018 - 03.2022
Lead Installer/Service Manager
John Wayne Service Company
05.2016 - 02.2018
Maintenance Technician
Oso Verde Apartments Home
08.2013 - 10.2016
MBA - Business And Finance
Baylor University
BBA - Business Administration
Baylor University
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