Patrick Fallen
Beaver Falls,PA
Summary
Dynamic fine dining server with exceptional customer service skills honed at Martorano's Prime Steakhouse. Adept at POS system operations and menu memorization, I consistently enhanced guest experiences through personalized service and strategic upselling. Recognized for maintaining a polished appearance and fostering a welcoming atmosphere in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Martorano's Prime Steakhouse
03.2024 - 04.2025
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Server
Mad Mex
11.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crew Leader
Get Go
10.2020 - 11.2023
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Assigned Safety Leader for entire store.
Education
Associate of Arts - Culinary Arts
Pennsylvania Culinary Institute
Pittsburgh, PA02-2005
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Menu memorization
- Tableside etiquette
- Customer service
- Cash handling proficiency
Certification
Ramp Certified
Timeline
Fine Dining Server
Martorano's Prime Steakhouse
03.2024 - 04.2025
Server
Mad Mex
11.2023 - 03.2024
Crew Leader
Get Go
10.2020 - 11.2023
Associate of Arts - Culinary Arts
Pennsylvania Culinary Institute
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