Patrick Faust
Monroeville,PA
Summary
Dynamic program manager emphasizing effective communication and team leadership. Expertise in streamlining operational processes and fostering interdepartmental collaboration, resulting in enhanced project outcomes and elevated team efficiency.
Overview
11
11
years of professional experience
Work History
CSC Program Manager
Verizon Inc
Monroeville, Pennsylvania
08.2024 - 12.2025
- Streamlined project workflows through cross-functional collaboration and enhanced interdepartmental communication.
- Monitored project milestones to align with strategic objectives and ensure timely deliverables.
- Implemented process improvement initiatives that reduced operational redundancies and increased efficiency.
CMC Supervisor
Verizon Inc
Pittsburgh, Pennsylvania
10.2021 - 08.2024
- Reduced timesheet errors across PA/DE region through effective management strategies.
- Controlled major material inventory by overseeing orders and dispersals.
- Conducted performance evaluations to pinpoint improvement areas for team members.
OCO/MCO Supervisor
Verizon Inc
Pittsburgh, Pennsylvania
03.2016 - 10.2021
- Facilitated team meetings to discuss performance metrics and strategic objectives.
- Managed the team that designed all specials circuits in the PA/DE region.
- Oversaw the provisioning and maintenance of all special telecommunications circuits in the PA/DE region.
Medicare Enrollment Specialist
UPMC
Pittsburgh, Pennsylvania
04.2015 - 03.2016
- Reconciled discrepancies between UPMC health plan members' records and those from Medicaid and Medicare.
- Assisted clients with enrollment processes, ensuring understanding of necessary documentation and eligibility requirements.
- Created comprehensive training for new hires to easily navigate customer calls.
Education
Bachelor of Arts - English/Writing
University of Pittsburgh
Pittsburgh, PA12-2009
Skills
- Project management and process improvement
- Cross-functional collaboration
- Strategic alignment and timeline tracking
- Team leadership and resource allocation
- Effective communication skills
- Inventory control and troubleshooting
References
References available upon request.
Timeline
CSC Program Manager
Verizon Inc
08.2024 - 12.2025
CMC Supervisor
Verizon Inc
10.2021 - 08.2024
OCO/MCO Supervisor
Verizon Inc
03.2016 - 10.2021
Medicare Enrollment Specialist
UPMC
04.2015 - 03.2016
Bachelor of Arts - English/Writing
University of Pittsburgh