Patrick Ferdinand
Grapevine,TX
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Experienced with full-cycle recruitment processes, from sourcing to onboarding. Utilizes targeted sourcing techniques to attract high-quality candidates. Track record of building strong candidate relationships and ensuring seamless hiring experience.
Overview
10
10
years of professional experience
Work History
Store Manager
Spencer's Gifts / Spirit Halloween
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Ensured proper staffing levels at all times by actively recruiting and retaining qualified personnel.
Uber Partner
Uber
02.2021 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Operations Manager
House of Blues
08.2015 - 08.2022
- Boosted team morale by organizing regular team-building events and offering recognition for outstanding performance.
- Maintained accurate financial records by tracking daily revenues/expenses closely.
- Managed daily operations efficiently, overseeing staff scheduling, budgeting, and purchasing decisions to optimize resources.
- Reduced food waste through careful inventory management, menu planning, and portion control.
- Improved overall guest satisfaction by implementing new staff training programs and streamlining restaurant operations.
- Oversaw facility maintenance projects to ensure a clean, safe, and visually appealing environment for guests at all times.
- Implemented customer feedback systems to identify areas for improvement in both the dining experience and operational processes.
- Ensured compliance with health and safety regulations through regular audits, risk assessments, and staff training sessions.
- Increased revenue by identifying areas for growth, developing promotional strategies, and cultivating relationships with key business partners.
- Built a loyal customer base by addressing customer concerns promptly and professionally.
- Coordinated successful marketing campaigns that increased brand visibility within the local community and attracted new patrons.
- Established strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Cultivated a culture of continuous improvement by encouraging staff to share ideas and implement best practices in their daily tasks.
- Supervised, developed and conducted performance evaluations for 2 location supervisors.
- Monitored labor costs carefully while ensuring sufficient staffing levels during peak periods.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Coordinated and attended job fairs to expand company presence and attract qualified candidates for open positions.
- Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
Education
BACHELORS - HOSPITALITY & TOURISM MANAGMENT
IN BUISNESS ADMINISTRATION
Online05-2026
Skills
- Event Planning
- Customer Service
- Conflict Resolution
- Time Management
- Operations Management
- Inventory Management
- Report Writing & Review
- Staff Training and Development
Hobbies and Interests
- Movies
- My Dogs
- Biking
- Fishing
- Camping
- Cruises
Timeline
Store Manager
Spencer's Gifts / Spirit Halloween
07.2023 - Current
Uber Partner
Uber
02.2021 - Current
Operations Manager
House of Blues
08.2015 - 08.2022
BACHELORS - HOSPITALITY & TOURISM MANAGMENT
IN BUISNESS ADMINISTRATION
Similar Profiles
Gabriel ElliottGabriel Elliott
Assistant Manager at Spencer's Gifts / Spirit HalloweenAssistant Manager at Spencer's Gifts / Spirit Halloween
Jordan LawsonJordan Lawson
Shift Supervisor at SPENCER'S GIFTS AND SPIRIT HALLOWEENShift Supervisor at SPENCER'S GIFTS AND SPIRIT HALLOWEEN
Sonya HollandSonya Holland
Store Associate at Spencer's Spirit HalloweenStore Associate at Spencer's Spirit Halloween