Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Finch

Louisville,KY

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Hardworking Mechanic skilled in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes and models.

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourcefulness.

Overview

9
9
years of professional experience

Work History

Barista

Scooters
02.2024 - Current
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Used POS system to accurately enter orders and process payments.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Mechanic (In Free Time)

Self-employed
05.2018 - Current
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Disassembled defective parts to make proper repairs.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
  • Calculated costs of materials and labor to prepare detailed repair estimates.
  • Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Retained accurate records of purchases, titles and sales.

Shift Supervisor

Starbucks
07.2017 - 02.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Troubleshot equipment to reduce service calls and downtime.

Pizza Preparation

Little Caesars
06.2015 - 06.2017
  • Increased customer satisfaction by providing prompt and accurate pizza preparation.
  • Complied with all food safety regulations during pizza preparation, storage, and handling procedures to guarantee safe consumption for customers.
  • Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
  • Created a welcoming atmosphere with attention to detail in room preparation and presentation.
  • Expedited food preparation for large events, ensuring timely service and satisfied guests.
  • Efficiently managed time by prioritizing dishwashing tasks based on the needs of food preparation and service staff.

Education

High School Diploma -

Eastern High School
Louisville, KY
05.2018

Skills

  • Technologically skilled
  • Mechanically inclined
  • Consistent
  • Improvised problem solver
  • Organized
  • Motivated to work
  • Listening & applying
  • Communication
  • Time management
  • Punctual
  • Team Player
  • Attention to Detail

Timeline

Barista

Scooters
02.2024 - Current

Mechanic (In Free Time)

Self-employed
05.2018 - Current

Shift Supervisor

Starbucks
07.2017 - 02.2024

Pizza Preparation

Little Caesars
06.2015 - 06.2017

High School Diploma -

Eastern High School

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Patrick Finch