PATRICK FLANAGAN
West Hills,CA
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about mentoring and helping others succeed. Fosters sense of community among residents to support individuals in times of need. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.
Overview
20
20
years of professional experience
Work History
Resident Director
Bentley University
06.2003 - 06.2004
- Managed team of 12 personnel overseeing 3 residence halls and roughly 300 residents.
- Oversaw resident assistants to boost residential student body experience.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Worked on the Student Justice committee to improve the student disciplinary process.
- Promoted positive relations between residents and staff.
- Solved grievances and complaints by collaborating with residents.
- Helped develop and implement programs to foster community growth and development.
- Assisted in recruitment and selection of RA staff.
Resident Director
Saint Michael’s College
06.2003 - 06.2005
- Managed team of 8 personnel overseeing 30 houses or dormitories and roughly 200 residents.
- Led a team of resident assistants in different residential living spaces to create programs that improved the educational and social experience for all students living on campus.
- Assisted staff with crisis support when necessary, in collaboration with Campus Safety staff.
- Leadership role in various student enrichment programs (POW, LEAP)
- Coordinated leadership and development opportunities for staff members.
- Evaluated resident living environments for compliance with standards and issues with safety hazards.
- Completed quality reviews to check facilities and team performance.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Senior Bartender
Hotel Casa Del Mar
04.2005 - Current
- Working in collaboration with a diverse Food and Beverage team to provide an elevated bar/dining experience.
- Often acting as a trusted liaison in negotiations between management and staff.
- Strong ability to de-escalate tensions when dealing with myriad guest needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Actor
Theater, Film, Television
09.2007 - Current
- Learned scripts to understand characters' relationships and develop role interpretations.
- Collaborated with other performers for scene and character development.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Worked collaboratively with other actors to perform scenes and convey stories.
Education
Masters of Science And Administration -
Saint Michaels College
Winooski, Vermont2003
BA - Major: Political Science; Minor: Philosophy
Saint Michaels College
Winooski, Vermont1998
Skills
- Excellent verbal and written communication
- Works well in a team setting with a background in leadership
- Safe Work Practices
- Marketing and Sales
- Energetic and Outgoing
- Patron Rapport
- Team Goals
- Customer Service
- Staff Management
Timeline
Actor
Theater, Film, Television
09.2007 - Current
Senior Bartender
Hotel Casa Del Mar
04.2005 - Current
Resident Director
Bentley University
06.2003 - 06.2004
Resident Director
Saint Michael’s College
06.2003 - 06.2005
Masters of Science And Administration -
Saint Michaels College
BA - Major: Political Science; Minor: Philosophy
Saint Michaels College
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