Focused and forward-thinking individual with an extensive background in operations management with a passion to develop and grow within the field of management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Stach LLC
02.2021 - Current
Developed a Tableau dashboard for analyzing historical trends and process impacts, streamlining data review processes and enabling informed decision-making
Identify gaps in delivery procedure which lead to an efficiency improvement in delivery times by 7%
Identified gaps in processing methods and implemented changes allowing shipment procedures to be more streamline.
Teamed with higher leadership to develop an effective S.O.P to ensure all employees can meet work expectations safely.
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Area Manager
Amazon Air Operations
12.2019 - 11.2020
Successfully operated air and sortation operations while implementing safe practices for associates
Developed new practices to improve safety culture and productivity within air and sortation operations
Conducted a gap analysis in air and sortation operations to improve cost efficiency
Developed new operational techniques to improve employee productivity up to 11%
Improved employee attrition rates by 9% within 6 months by developing programs to recognize and reward well performing associates
Set the expectation of success by communicating and training associates on proper techniques and best practices.
Store Manager
VaporCraft
10.2016 - 12.2019
Maintained and increased customer satisfaction by analyzing daily operations
Formulated solutions to gaps identified in store operations and create a plan to implement solutions with quantifiable metrics
Selected and ordered products for the business to operate successfully
Increased customer satisfaction through adequate product selection
Exceeded the customer expectations by meeting the demand for goods, and providing superb customer service while maintaining and improving marketing social media platforms.
Project Manager
Human Resource Department Development
01.2019 - 05.2019
Identified gaps in current human resource processes and procedures in areas such as: the hiring process, employee short- and long-term development, employee training, employee benefits, and employee relations
Improved and revise existing policies and procedures
Analyzed daily operations and reviewed employee feedback
Identified gaps within the department and formed strategies to implement new policies
Gathered requirements for solutions that would be best suited for the business's need.
Education
Bachelor of Business Administration - Business Management, Operational Management