Patrick Ford
Summary
Driven Parts Manager with a proven track record at Pine Belt Mazda, enhancing operational efficiency and customer satisfaction through expert inventory management and vendor relations. Skilled in problem-solving and supply chain coordination, I've significantly reduced inventory discrepancies and fostered strong team collaboration. Demonstrates hardworking reliability and strategic goal setting, achieving tangible results in fast-paced environments. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Parts Manager
Pine Belt Mazda
11.2021 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Parts Specialist
All-American Ford
09.2020 - 11.2021
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Inventory Management Specialist
Unique Designs
04.2019 - 03.2020
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
- Streamlined order fulfillment, ensuring timely delivery of products to customers through close collaboration with sales teams and transportation partners.
- Ensured compliance with industry regulations, conducting regular audits on safety guidelines, storage requirements, and documentation practices.
Education
Bachelor of Arts - Criminal Justice
Stockton University
Absecon, NJ2016
High School Diploma -
St. John Vianney High Scool
Holmdel, NJ2012
Skills
- Improving customer satisfaction
- Vendor Relations
- Goal Setting
- Supply Chain Coordination
- Operations Management
- Problem-Solving
- Hardworking and Reliable
- Management
Timeline
Parts Manager
Pine Belt Mazda
11.2021 - Current
Parts Specialist
All-American Ford
09.2020 - 11.2021
Inventory Management Specialist
Unique Designs
04.2019 - 03.2020
Bachelor of Arts - Criminal Justice
Stockton University
High School Diploma -
St. John Vianney High Scool
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