Patrick Ford

• Own end-to-end billing and reimbursement operations for a multi-insurance mental health system
• Reduced claim denials by ~30% by auditing submissions, correcting coding and documentation gaps, and proactively resolving payer discrepancies.
• Accelerated cash flow by identifying underpayments and coordinating successful reprocessing and appeals with insurance carriers.
• Serve as primary liaison between providers and payers, resolving complex reimbursement and contract-rate issues while maintaining strong payer relationships.
• Maintain 100% up-to-date provider credentialing and compliance documentation, ensuring uninterrupted

payer participation.

• Processed and reviewed high-volume insurance claims across multiple payer systems, consistently meeting accuracy and timeliness benchmarks.
• Improved first-pass payment accuracy by auditing service records and aligning documentation with payer requirements.
• Partnered with clinicians and administrators to resolve recurring denial patterns, reducing rework and resubmission volume.
• Identified billing discrepancies and recovered lost revenue through targeted follow-ups and appeals.

• Analyzed cost and financial data to identify trends, variances, and compliance risks across operational datasets.
• Produced recurring reports used by leadership to guide cost-control and documentation-accuracy initiatives.
• Collaborated cross-functionally to improve data quality and reporting consistency, supporting more reliable financial decision-making.