Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Patrick Francis

Bayville,NY

Summary

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Demonstrates expertise in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence.

Overview

32
32
years of professional experience

Work History

Operations Manager

FedEx Ground
01.2011 - Current
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Network Switching Systems Operator

United States Army
03.1993 - 08.2000
  • Spearheaded maintenance activities for electronic switches, control centers, combat radios, and network-associated equipment, leveraging troubleshooting skills to address system errors.
  • Played a pivotal role in the deployment, installation and operation of mobile switching systems during Operation Desert Eagle, ensuring seamless communication.
  • Provided technical guidance and assistance to subordinate operators in the execution of switching and communication security operations, Combat Net Radio Interface procedures, and computer related tasks.
  • Led and supervised a team of Junior operators at the Pentagon, showcasing strong leadership and organizational skills.

Skills

    Performance Management

    Team Leadership

    Operations Management

    Staff Development

    Technical Troubleshooting

    Workflow Optimization

    Policies and procedures implementation

    Staff Training

    Employee relations and conflict resolution

    Decision-Making

Accomplishments

    Army Commendation Medal

    Army Good Conduct Medal

    National Defense Service Medal

    Armed Forces Expeditionary Medal

    Southwest Asia Service Medal

    Army Service Ribbon Overseas Service Ribbon

Timeline

Operations Manager

FedEx Ground
01.2011 - Current

Network Switching Systems Operator

United States Army
03.1993 - 08.2000

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Patrick Francis