Patrick Fraser
Niles
Summary
Dynamic Sales and Maintenance Manager with a proven track record at Bud's Sign Shop, excelling in client relations and troubleshooting complex equipment issues. Strong mechanical aptitude and effective communication skills drive customer satisfaction and operational efficiency. Committed to continuous improvement and adept at implementing innovative solutions for enhanced service delivery.
Overview
37
37
years of professional experience
Work History
Sales Manager / Maintenance Manager
Bud's Sign Shop
11.2003 - Current
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Troubleshooting, repair and maintenance of large format digital printers, computers, CNC routers, and other equipment.
- repair of existing signs and or conversion to energy efficient LED systems
Assistant Manager
Buffalo Wild Wings
07.2000 - 10.2003
- Supervised daily operations to ensure optimal service quality and guest satisfaction.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
- Coordinated team schedules to maximize staffing levels during peak hours and special events.
General Laborer
Kelly Services (Canfield Connector)
04.2000 - 06.2000
- Packing and shipping of products
- Loaded, unloaded, and moved material to and from storage and production areas.
- Was moved to production and exceeded production quotas
- Pulled from production to assist engineers with building of test fixtures
Assistant Manager
Burger King (Spence Management)
07.1991 - 03.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Rotated through multiple locations to train and improve operations
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Lab Assistant /Student Tutor
Kent State University
12.1991 - 06.1993
- Assisted fellow students in completing routine laboratory tests following established protocols to ensure accurate results.
- Maintained laboratory equipment and supplies, ensuring readiness for experiments and research activities.
- Collaborated with faculty and students to support various laboratory needs and enhance learning experiences.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Complete detailed inventory of equipment and supplies
- Compare inventory and extrapolate ordering needs based on next semesters projected experiments and class size
- Repair and calibration of test equipment.
Intership - Electrical Assembly
REM Electronics
01.1989 - 06.1989
- Passionate about learning and committed to continual improvement.
- Assembled electronic components
- Test and repair assembled units
Education
Associate of Applied Science - Electrical And Electronic Engineering Technologies
Kent State University
Warren, OHHigh School Diploma -
Niles Mckinley High School
Niles, OH06-1989
Certificate of Completion - Computer Electronics
Gordon D. James Career Center
Lordstown, OH06-1989
Skills
- Verbal and written communication
- Hand and power tools
- Electrical safety
- Electrical testing
- Soldering skills
- Strong mechanical aptitude
- Troubleshooting skills
- Blueprint and schematic reading
- Voltage and current meters
Timeline
Sales Manager / Maintenance Manager
Bud's Sign Shop
11.2003 - Current
Assistant Manager
Buffalo Wild Wings
07.2000 - 10.2003
General Laborer
Kelly Services (Canfield Connector)
04.2000 - 06.2000
Lab Assistant /Student Tutor
Kent State University
12.1991 - 06.1993
Assistant Manager
Burger King (Spence Management)
07.1991 - 03.2000
Intership - Electrical Assembly
REM Electronics
01.1989 - 06.1989
Associate of Applied Science - Electrical And Electronic Engineering Technologies
Kent State University
High School Diploma -
Niles Mckinley High School
Certificate of Completion - Computer Electronics
Gordon D. James Career Center
Hobbies
My hobbies include:
Radio Control (cars boats airplanes and drones). Not only operating but modifying to improve performance and adding features like telemetry.
3D Printing - both FDM and Resin