Patrick Gadilhe
Birmingham,AL
Summary
Dynamic Operations Specialist with a proven track record at Univar Solutions, excelling in cost reduction and team leadership. Successfully streamlined workflows, enhancing efficiency and compliance. Passionate about training and development, I foster strong relationships and drive results, ensuring operational excellence and safety in high-stakes environments.
Overview
15
15
years of professional experience
Work History
Operations Specialist
Univar Solutions
Birmingham, Alabama
06.2023 - Current
- Streamlined process workflows to enhance operational efficiency in the MBSLS project
- Trained new staff on operational procedures and best practices in chemical handling.
- Implemented safety protocols to ensure compliance with industry regulations and standards.
- Facilitated communication between departments to optimize workflow and enhance productivity.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Started the MBSLS project.
- Mercedes Certified Battery Specialist.
- IMDG-certified.
- Site Manager for MBUSA.
Area Director
Taziki's Mediterranean Cafe
Birmingham, AL
10.2021 - Current
- Responsible for the overall operations, standards, and success of a multi-unit market.
- Collaborate with local Owner/ Operator on strategic goals
- Execute a strategy for sales growth, people development, operations standards, and leadership
- Direct day-to-day coaching and communications to store leadership on how to execute the strategy and achieve goals
- Built a deep bench of management talent with a focus on promotion from within to allow for market expansion
- Conducted quarterly store inspections
- Developed 2 certified training stores in the Birmingham market
- Ensured compliance with all federal, state, and local laws/regulations relative to alcohol, safety, and sanitation
- Provided input and direction to develop annual budgets with store managers
- Worked closely with the LSM's to communicate store promotions and recognitions
General Manager
Taziki's Mediterranean Cafe
Vestavia, AL
01.2019 - 10.2021
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Operating Partner
Taziki's Mediterranean Cafe
Montgomery, AL
11.2017 - 12.2018
- Oversaw successful customer relations and quality control programs.
- Sourced qualified employees to provide skilled and adequate coverage for shifts.
- Established and oversaw marketing and sales promotions to generate new business.
- Set financial objectives and tracked expenses to achieve goals.
- Sought out new vendors and negotiated favorable contracts to control costs.
- Delivered high level of service to all peers, management and clients in effort to extend partnerships for future opportunities.
- Guided employees to achieve organizational goals and objectives.
Franchise Business Consultant
Taziki's Mediterranean Cafe
Birmingham, AL
05.2013 - 11.2017
- Created and maintained sales environment to support business objectives.
- Nurtured existing relationships to support enterprise expansions and increase profits.
- Helped potential franchise business owners by answering technical and procedural questions.
- Prepared and executed marketing strategy for company's franchise opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Assistant General Manager
Taziki's Mediterranean Cafe
Birmingham, AL
01.2012 - 05.2013
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified customer needs and delivered relevant product solutions and promotions.
Sales Representative
Alabama Crown Distributing
Birmingham, AL
10.2010 - 01.2012
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Education
Associate of Arts - Humanities
Jefferson State Community College
Birmingham, AL06.2010
Skills
- Cost Reduction
- Supply Chain Distribution
- Department Oversight
- Sales Tracking
- Budget Control
- Customer Service Management
- Recruitment and Hiring
- Training Management
- Finance and Accounting Oversight
- Revenue Forecasting
- Staff Scheduling
- Hiring and Onboarding
- Team Leadership
- Business Leadership
Education and Training
other
Timeline
Operations Specialist
Univar Solutions
06.2023 - Current
Area Director
Taziki's Mediterranean Cafe
10.2021 - Current
General Manager
Taziki's Mediterranean Cafe
01.2019 - 10.2021
Operating Partner
Taziki's Mediterranean Cafe
11.2017 - 12.2018
Franchise Business Consultant
Taziki's Mediterranean Cafe
05.2013 - 11.2017
Assistant General Manager
Taziki's Mediterranean Cafe
01.2012 - 05.2013
Sales Representative
Alabama Crown Distributing
10.2010 - 01.2012
Associate of Arts - Humanities
Jefferson State Community College
Similar Profiles
Bobbi BaileyBobbi Bailey
Senior Corporate Account Partner at Univar SolutionsSenior Corporate Account Partner at Univar Solutions
Ghaya KhanGhaya Khan
Supply chain analyst at Univar solutionsSupply chain analyst at Univar solutions
Stacey HamilStacey Hamil
Operations Coordinator at Univar SolutionsOperations Coordinator at Univar Solutions
Jennifer L. YruegasJennifer L. Yruegas
Sr. Business Leader – Infinite Sustainable Solutions (ISS) at UNIVAR SOLUTIONSSr. Business Leader – Infinite Sustainable Solutions (ISS) at UNIVAR SOLUTIONS
Christopher Hatcher, AICPChristopher Hatcher, AICP
Chief Community Planner at City of BirminghamChief Community Planner at City of Birmingham