Patrick Gates
Detroit
Summary
Dedicated Team Leader in Default Operations with 10 years of proven expertise in enhancing operation efficiencies and driving cost savings through systemic process optimization. Adept at implementing Project and Product Management methodologies, I bring a track record of successfully leading cross-functional teams to achieve measurable improvements.
Overview
7
7
years of professional experience
Work History
Team Leader, Default Operations
Rocket Mortgage
09.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Collaborated with investors to deliver an exceptional product for our clients
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Senior Continuous Improvement Analyst
Rocket Mortgage
03.2023 - Current
- Collaborated on interest rate project that saves $400,000.00 per month for the company
- Saved84 hours of manual work creating a catch report for business area
- Created an additional report that saves140 hours of manual work
- Audit loans with the V.A
- To ensure we are meeting investor guidelines
- Enhance processes for investors such as, Fannie Mae and Freddie Mac
- Provide training for new team members
- Create and update job aides to ensure team members have a correct training manual
- Attend foreclosure mediation meetings with full authority to act on behalf of the company
Executive Default Underwriter
Rocket Mortgage
07.2018 - 03.2023
- Evaluate and analyze creditworthiness of loan applicants
- Assess financial statements, credit reports, and other relevant documentation
- Utilize risk models and underwriting guidelines to determine potential default risks
- Implement report for VA loan modifications that saves40 working hours and $24+ million per month
- Ensure all documentation adheres to legal and company standards
- Provide leadership, training, coaching, and guidance to new and current team members
- Communicate effectively with loan officers, applicants, and other stakeholders
Education
Business Administration Certificate -
Brandman University
07.2022
Bachelor’s of Arts - undefined
Concordia University Ann Arbor
01.2014
Master of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH05-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Quality improvement
- Project management
- Risk management
- Leadership
Timeline
Team Leader, Default Operations
Rocket Mortgage
09.2024 - Current
Senior Continuous Improvement Analyst
Rocket Mortgage
03.2023 - Current
Executive Default Underwriter
Rocket Mortgage
07.2018 - 03.2023
Bachelor’s of Arts - undefined
Concordia University Ann Arbor
Business Administration Certificate -
Brandman University
Master of Science - Cyber Security
Southern New Hampshire University
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