Patrick Gilling
Charleston,SC
Summary
Accomplished Food and Beverage Manager with a proven track record at Daniel Island Club, adept in cost control and enhancing service efficiency. Leveraged problem-solving and POS proficiency to streamline operations, significantly reducing waste while maintaining top service standards. Skilled in recruitment and fostering team collaboration, consistently improving guest satisfaction and operational outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Daniel Island Club
03.2019 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved member complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Increased restaurant efficiency, streamlining inventory management processes to ensure optimal stock levels and reduce waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Banquet Captain
Belfair Golf Club
04.2014 - 03.2019
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
Kitchen Manager
Outback Steakhouse
08.2011 - 12.2013
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Restaurant Server
Broadmoor Hotel
02.2007 - 12.2010
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Restaurant Server
The Tryall Club
07.2003 - 02.2009
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Herbert Morrison Technical
Jamaica 08.2003
Skills
- Food and Beverage Operations
- Cost Control
- Menu development
- Proficient with POS ( Building sales area, Adding items and pulling various reports
- Front of House Management
- Problem-Solving
- Managing Reservations and Large Parties
- Recruitment and hiring
- Conflict Resolution
- Attention to Detail
- Reliability
Accomplishments
- Successfully ran the largest outdoor restaurant (Cabana @ Daniel Island Club) in Charleston and Lead a team of up to 70 staff members for 5 years
- Recipient of the LaRocco Family Executive Scholarship at CMAA World Conference 2024
Certification
TIPS Certified
Timeline
Food and Beverage Manager
Daniel Island Club
03.2019 - Current
Banquet Captain
Belfair Golf Club
04.2014 - 03.2019
Kitchen Manager
Outback Steakhouse
08.2011 - 12.2013
Restaurant Server
Broadmoor Hotel
02.2007 - 12.2010
Restaurant Server
The Tryall Club
07.2003 - 02.2009
High School Diploma -
Herbert Morrison Technical
TIPS Certified
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