Patrick green
Tucson,AZ
Summary
Dynamic professional with a proven track record at Verizon, adept at developing impactful training programs that enhance team performance. Skilled in problem-solving and time management, I excel in building relationships and fostering collaboration. Committed to achieving operational excellence and driving continuous improvement in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Courier Contractor
Instacart
02.2023 - Current
- Delivered packages efficiently, ensuring timely arrival and maintaining high customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce operational delays.
- Coordinated with customers to confirm delivery details, enhancing communication and service quality.
- Managed inventory and tracked deliveries in real-time using Instacart's logistics software.
Floor Associate
Lowes Home Improvment
11.2023 - 04.2024
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Organized merchandise displays to promote sales and improve store aesthetics.
- Maintained cleanliness and organization of sales floor to ensure safety and efficiency.
- Collaborated with team members to restock shelves promptly during peak hours.
- Operated point-of-sale systems accurately to process transactions efficiently.
- Trained new associates on operational procedures and customer service standards.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
Online Shopper
Target
11.2023 - 02.2024
- Streamlined online order processing to enhance efficiency and accuracy.
- Coordinated inventory checks to ensure product availability for customer orders.
- Managed customer inquiries regarding order status and delivery options.
- Implemented best practices for selecting and packaging items for shipment.
Maintenance Technician
Mcdonalds, PDI FOODS
08.2022 - 08.2023
- Maintained accurate records of maintenance activities and inventory management for accountability.
- Responded promptly to urgent maintenance requests, ensuring minimal disruption to operations.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Line Cook
Mcdonalds, PDI FOODS
08.2022 - 08.2023
- Operated kitchen equipment efficiently to ensure timely meal preparation.
- Maintained cleanliness and organization of workstations to promote safety and efficiency.
- Assisted in inventory management, ensuring availability of fresh ingredients for daily operations.
- Collaborated with team members to optimize kitchen workflow during peak service hours.
- Trained new staff on food preparation techniques and safety protocols, enhancing team performance.
- Implemented improvements in cooking processes, reducing food waste and improving consistency.
- Monitored food quality and portion control to meet restaurant standards consistently.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Sales Training Manager
Verizon
01.2015 - 07.2020
- Developed and implemented comprehensive sales training programs to enhance team performance.
- Analyzed training effectiveness through participant feedback and performance metrics, driving continuous improvement.
- Mentored new sales staff, fostering skill development and knowledge retention within the team.
- Collaborated with leadership to align training initiatives with organizational goals and sales strategies.
- Facilitated workshops and role-playing sessions to enhance selling techniques and product knowledge.
- Designed onboarding materials that accelerated new hire integration into sales processes and culture.
Team Leader
Army
06.2005 - 10.2017
- Led cross-functional teams to enhance operational workflows and achieve project objectives.
- Developed training programs for team members, fostering a culture of continuous improvement.
- Implemented process enhancements that reduced operational inefficiencies and increased productivity.
- Collaborated with senior management to align team goals with organizational strategies.
- Mentored junior team members, promoting skill development and career advancement opportunities.
- Facilitated regular team meetings to ensure effective communication and collaboration on projects.
- Managed conflict resolution within the team, maintaining a positive work environment and morale.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
River Bend Prep
Associate of Science - Respiratory Therapy
Pima Medical Institute
03-2027
Associate of Arts - Business Administration
PCC
03-2026
Skills
- Punctuality
- Deadline oriented
- Relationship building and rapport
- Working independently
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Attention to confidentiality
- Valid Driver's license
- Verbal and written communication
- Decision-making
Timeline
Floor Associate
Lowes Home Improvment
11.2023 - 04.2024
Online Shopper
Target
11.2023 - 02.2024
Courier Contractor
Instacart
02.2023 - Current
Maintenance Technician
Mcdonalds, PDI FOODS
08.2022 - 08.2023
Line Cook
Mcdonalds, PDI FOODS
08.2022 - 08.2023
Sales Training Manager
Verizon
01.2015 - 07.2020
Team Leader
Army
06.2005 - 10.2017
River Bend Prep
Associate of Science - Respiratory Therapy
Pima Medical Institute
Associate of Arts - Business Administration
PCC
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