Patrick Griffin
Peachtree City,GA
Summary
Experienced bilingual customer service professional with talents for team building, leading, motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Interpreter and Customer Service Representative
TBI Airport Management
05.2013 - 08.2016
- Translated in real-time between English and Spanish for passengers and Customs and Border Protection officers.
- Enhanced customer satisfaction by providing timely and accurate flight, airport and Customs and Immigration information.
- Established and promoted effective relationships with team members and passengers fostering compassion, authenticity, integrity, respect, and dignity.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
Outside Operations
TPC Scottsdale
08.2016 - 09.2017
- Delivered exceptional customer service by welcoming guests, managing inquiries, and assisting with equipment needs.
- Increased revenue by promoting membership packages and upselling additional services to visitors.
- Assisted in the organization of successful golf tournaments by coordinating with event planners and setting up required equipment.
- Handled golf equipment efficiently, including rental clubs and carts, ensuring cleanliness and availability.
- Managed bag handling and valet services, facilitating smooth arrivals and departures for players.
Co-Founder and Business Director
MP Media & Productions
08.2017 - 03.2019
- Established business entity, social media and other supporting accounts associated with conducting business.
- Developed comprehensive strategies for media and productions projects in alignment with company goals and objectives.
- Safely conducted aerial drone photography and videography while adhering to all relevant regulations and guidelines set forth by the FAA.
- Served as point of contact for clients and independent contractors.
- Boosted sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
Restaurant Server
Hilton Hotels Corporation
03.2019 - 06.2023
- Courteously interacted with guests, addressing their needs promptly and professionally.
- Demonstrated thorough familiarity with the menu, effectively communicating options and accommodating special requests.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Adhered to health, safety, and alcohol service regulations, maintaining a safe and responsible dining environment.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Restaurant Manager
Wildflower Bread Company
06.2023 - 03.2024
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Education
BBA - Business Administration
Georgia College And State University
Milledgeville, GA12.2015
Skills
- Interpersonal and written communication
- Customer Service
- Spanish Fluency
- Conflict resolution
- Operations Management
- Staffing coordination
- Quality Assurance
Languages
Spanish
Native or Bilingual
Timeline
Assistant Restaurant Manager
Wildflower Bread Company
06.2023 - 03.2024
Restaurant Server
Hilton Hotels Corporation
03.2019 - 06.2023
Co-Founder and Business Director
MP Media & Productions
08.2017 - 03.2019
Outside Operations
TPC Scottsdale
08.2016 - 09.2017
Interpreter and Customer Service Representative
TBI Airport Management
05.2013 - 08.2016
BBA - Business Administration
Georgia College And State University
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