PATRICK GUINAN
PLYMOUTH,NEW HAMPSHIRE
Summary
Seasoned Service and Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with an in-depth understanding of parts, vendors and customer needs. Well-versed in computer diagnostics and networking systems.
Overview
17
17
years of professional experience
Work History
Service Writer and Parts Manager
Squam Lakes Automotive Services LLC
03.2007 - 09.2023
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented new hardware and software for vehicle diagnostics.
- Stayed current with all shop management software programs.
- Responsible for programming and coding vehicles on a regular basis.
- Solely responsible for website management and email correspondence.
Education
Associate of Science - Computer Science And Networking
NHTI - Concord's Community College
Concord, NH05.2005
Skills
- Dealership Management
- Profits and Losses Tracking
- Customer Needs Assessments
- Direct Customer Communication
- Sales Documentation
- Communications Strategies
- Inventory Auditing
- Aftermarket and OE Products
- Customer Inquiries
- Administrative Oversight
- Microsoft Office
- POS Systems Operations
- Customer Engagement and Support
- Maintain Parts Inventory
- Long-term Scheduling
- Facilitates Required and Desired Trainings
- Diagnostics and Repair
- Creates Positive Culture
Timeline
Service Writer and Parts Manager
Squam Lakes Automotive Services LLC
03.2007 - 09.2023
Associate of Science - Computer Science And Networking
NHTI - Concord's Community College
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