Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Patrick Hamilton

Orlando,FL

Summary

Versatile Consultant/Customer Service Representative with a proven track record at RightStepCredit, enhancing client operations and customer satisfaction. Excelled in problem-solving and interpersonal communication, achieving over 20% improvement in customer satisfaction scores. Skilled in proposal development and time management, adept at securing favorable client outcomes and fostering productive relationships.

Overview

9
9
years of professional experience

Work History

Consultant/Customer Service Representative

RightStepCredit
09.2022 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.

Manager

Kirby Inc
11.2018 - 06.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Customer Service Representative

Calypso Cay Resort
05.2015 - 10.2018
  • Assist customers with injuries and concerns.
  • Reissues, efficiently and professionally.
  • Get clarity and effectiveness in writing and verbally.
  • A positive and helpful demeanor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

East Ridge High School
Clermont, FL
05-2014

Skills

  • A strong desire to provide excellent customer service
  • Communication and interpersonal skills
  • Proposal Development
  • The ability to prioritize tasks and work independently
  • Time Management
  • Sales closing
  • Proficient in using computers and navigating multiple software programs
  • Problem-Solving
  • Attention to Detail

Accomplishments

  • Awarded "Fix it Right the First Time" award
  • Resolved product issues through consumer testing.
  • Improve sales by 5% within a quarter.

Languages

English
Full Professional

Timeline

Consultant/Customer Service Representative

RightStepCredit
09.2022 - Current

Manager

Kirby Inc
11.2018 - 06.2022

Customer Service Representative

Calypso Cay Resort
05.2015 - 10.2018

High School Diploma -

East Ridge High School

Similar Profiles

CREATE PROFILE
Patrick Hamilton