Patrick Hanafin
Billerica,MA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Lahey Clinic Hospital
04.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled patient/nursing complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Front of House Supervisor
Crack'd Kitchen & Coffee
04.2021 - 02.2022
- Performed cash handling activities and secured nightly bank deposits.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Managed dining and coffee costs by conducting weekly depletion analysis.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Planned events from concept to completion by responding to event inquiries, establishing budgets, and designing customized menus.
Operations Manager
Red Heat Tavern
01.2019 - 04.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Partnered with vendors and suppliers to effectively manage and budget.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
No Degree - Liberal Arts And Sciences
Middlesex Community College - Bedford
Bedford, MAHigh School Diploma -
Billerica Memorial High School
Billerica, MA04.2011
Skills
- Quality Standards
- Financial Management
- Coordinate Events
- Inventory Oversight
- Coordinate Supplies
- Public Health
- Coffee Machinery
- Policy Enforcement
- Industrial Hygiene
- Complex Problem-Solving
- Balance Accounts
- Supervising Employees
- Payroll Preparation
- Resolving Complaints
- Leadership
- Staff Discipline
- Operational Efficiency and Safety
- Department Organization
- Priority Management
Certification
Serv Safe Certified
Allergen Certified
Tips Certified
Timeline
Supervisor
Lahey Clinic Hospital
04.2022 - Current
Front of House Supervisor
Crack'd Kitchen & Coffee
04.2021 - 02.2022
Operations Manager
Red Heat Tavern
01.2019 - 04.2021
No Degree - Liberal Arts And Sciences
Middlesex Community College - Bedford
High School Diploma -
Billerica Memorial High School
Similar Profiles
June PrestonJune Preston
Supervisor of Endoscopy Scheduling at Lahey Clinic HospitalSupervisor of Endoscopy Scheduling at Lahey Clinic Hospital
ScQuita zinnScQuita zinn
Referral Coordinator at Lahey Clinic Hospital Medical CenterReferral Coordinator at Lahey Clinic Hospital Medical Center
Brooke NoonanBrooke Noonan
Registration and Scheduling Coordinator at Lahey Clinic Hospital Medical CenterRegistration and Scheduling Coordinator at Lahey Clinic Hospital Medical Center
Amanda HembroughAmanda Hembrough
Special Education Teacher at Billerica Public SchoolsSpecial Education Teacher at Billerica Public Schools
Renee LockeRenee Locke
Beauty Advisor at Ulta Beauty Inc.Beauty Advisor at Ulta Beauty Inc.