Patrick Handrigan
Chicago,IL
Summary
Self-motivated, dedicated, and enthusiastic individual seeking a career building opportunity within a service-focused and customer-friendly environment. Can offer excellent communication skills with customers and team members. Values: Job passion; reliability; customer service excellence; willingness to learn new tasks; a respect for others. Interests: Roller coaster and amusement park enthusiast; creative writing; performance arts; music and theater; developing community relationships; Eagle Scout; individual and team projects; camping, and outdoor activities.
Overview
7
7
years of professional experience
Work History
Entertainer/Scare Actor
Six Flags Great America
09.2022 - Current
- Engaged audiences through dynamic performances, enhancing overall guest experience.
- Collaborated with team members to coordinate show schedules and logistics effectively.
- Improved audience interaction techniques, resulting in increased guest satisfaction ratings.
- Remained in costume for extended periods for maximum performance effect.
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Developed unique acts for various occasions, ensuring a memorable experience for all attendees.
- Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during live events.
Rides Operator
Six Flags Great America
05.2022 - Current
- Operated rides safely, ensuring compliance with safety regulations and protocols.
- Monitored ride operations to maintain optimal performance and guest satisfaction.
- Assisted guests with boarding procedures, enhancing overall experience and accessibility.
- Conducted pre-ride inspections, identifying and reporting maintenance needs promptly.
- Responded to guest inquiries and concerns, fostering a welcoming environment.
- Collaborated with team members to ensure efficient ride operations during peak hours.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
- Monitored passengers and ride operations and enforced safety regulations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Operated rides and attractions according to written guidelines to reduce injuries.
Concession Stand
AMC Dine-In Rosemont 12
09.2018 - 08.2019
- Responded to customers’ service needs and preferences for a variety of snacks, drinks, and special offerings.
- Assisted customers with product selections, pricing, and offered suggestions or recommendations on request.
- Served as a greeter at the movie theater entranceway; included assisting customers with directions and seating.
- Contributed to making each customer’s experience a memorable occasion as a warm and friendly first contact.
- Assisted team members with movie theater maintenance; performed cleaning, dusting, sweeping and mopping.
Education
High School Diploma -
Taft High School
Chicago, IL05-2018
Skills
- Develop and maintain strong customer relationships
- Focus on customers’ needs and repeat business
- Work with others to achieve goals for service quality
- Ability to read and interpret maps and directions
- Coordinate projects, activities and events with peers
- Microsoft Word, Excel, PowerPoint; social media
- Strong improvisation skills
- Collaborative teamwork
- Engaging storytelling
- Friendly, positive attitude
- Customer service
- Problem-solving
Affiliations
- Member, American Roller Coaster Enthusiasts - a not-for- profit organization with 6,000+ members and a mission to promote the preservation, appreciation, knowledge and enjoyment of all types of roller coasters.
- Possess a vast knowledge of roller coasters, amusement parks and rides; able to obtain discounts and passes to various parks, rides through this membership; member from 2015 to present.
- Attended annual No Coaster Con events, 2019 and 2020; visited and remain an aficionado of amusement parks such as Dollywood, Cedar Point, Kiddieland, local carnivals and amusement rides, and more.
Timeline
Entertainer/Scare Actor
Six Flags Great America
09.2022 - Current
Rides Operator
Six Flags Great America
05.2022 - Current
Concession Stand
AMC Dine-In Rosemont 12
09.2018 - 08.2019
High School Diploma -
Taft High School