Patrick Hannon
Long Beach,NY
Summary
Dedicated and loyal professional with extensive experience in the hospitality industry, notably with Premier Staff and National Bartenders Staffing. Excelled in roles requiring exceptional customer service and mixology skills, significantly enhancing guest experiences and sales goals. Demonstrated expertise in liquor knowledge and effective communication, ensuring optimal team performance and professional development. Proven track record of reliability and maintaining a professional appearance in high-volume settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender, Brand Ambassador, Server, Butler
Premier Staff
10.2022 - Current
- Serve high customer volumes during special events, nights, and weekends.
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Perform opening and closing duties, set up for incoming shifts and take inventory.
- Adhere to established guidelines regarding alcoholic beverage services and customer regulations.
- Follow alcohol awareness procedures for preventing excessive guest intoxication.
- Collaborate with coworkers to ensure guests for all events have a positive experience while also striving to achieve sales goals for products.
- Provide staff coaching, mentoring, and consultation to enhance team performance and professional development.
Brand Ambassador, Bartender, Server, Security
National Bartenders Staffing
09.2021 - Current
- Regularly clean and sanitize bar area, beer lockers, refrigeration and storage areas.
- Uphold established regulations associated with safe alcohol service and food safety.
- Organize bar inventory and storage to keep stock within optimal levels in order to meet expected customer demands.
- Handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Resolve customer complaints promptly and professionally to maintain a positive reputation.
- Communicate product information with confidence and educate consumers about the company and products.
- Approach strangers and interact in natural conversation with the goal of developing brand loyalty.
- Collaborate with sales staff to identify target customers, promote products and increase sales.
- Manage guest list as well as entry for attendees when if applicable (either on a dedicated event management software or a spreadsheet) in conjunction with specific directions given by the Event Manager or Event Captain, which can include the verification of the attendee's name against the guest list and confirming their RSVP status.
- Oversee the set up of banquet food stations and coordinate service covering multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types while following strict service standards.
Education
Bachelor of Arts - History
Loyola University New Orleans
New Orleans, LASkills
- Highly reliable
- Clear and effective communication
- Liquor, beer, and wine knowledge
- Bar service preparation
- Hospitality and customer service expertise
- Mixology
- Basic accounting
- Payment Processing
- Excellent judgment
- Professional Appearance
Certification
Certified with BarSmarts designation which requires successful completion of the comprehensive BarSmarts Basics & BarSmarts Professional courses.
Timeline
Bartender, Brand Ambassador, Server, Butler
Premier Staff
10.2022 - Current
Brand Ambassador, Bartender, Server, Security
National Bartenders Staffing
09.2021 - Current
Bachelor of Arts - History
Loyola University New Orleans
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