Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Patrick Harrison

Randolph,Massachusetts

Summary

Accomplished IT leader at COMMONWEALTH CARE ALLIANCE, specializing in strategic technology planning and innovative healthcare solutions. Proven expertise in data modeling and organizational change has driven initiatives that enhanced operational efficiency by 80% and boosted customer satisfaction levels significantly. Leadership consistently delivers transformative impacts through a blend of technical acumen and strategic foresight.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Director IT Clinical Business Solutions

COMMONWEALTH CARE ALLIANCE
Boston, MA
02.2023 - Current
  • Implemented Population Health module for the organization to allow for implementation of new Model of Care at CCA
  • Led the Clinic Modernization initiative to improve technical functionality of CCA’s primary Care Clinics
  • Restructured team for Support of Clinical workforce allowing for the reduction of time to resolution of issues by 80% and improving customer satisfaction
  • Led implementation for interfaces and feeds for vendors to improve STARS ratings, enhance member experience with DME fulfillment, and allow for delegated sites to manage care for our members
  • Led the MAPD decommissioning project from an IT lens successfully terminating out Medicare Advantage products and created a data collection & retention framework for CCA

Director Enterprise Architecture

COMMONWEALTH CARE ALLIANCE
Boston, MA
10.2021 - 02.2023
  • Successfully led the implementation of a new Third Party Administration platform from Medical Claims payments creating all integration patterns, date requirements, and technical processes
  • Collaborated with IT and business units to identify gaps, address critical needs, and propose solutions, enhancing member care, employee experience, and revenue streams
  • Drove the implementation of new product line expansion, ensuring scalability for future initiatives
  • Implemented virtual care solutions during the COVID crisis, ensuring continuity of care and training clinicians on new platforms
  • Led the Telehealth Platform Exploration project, conducting RFPs, vendor demos, and pilot testing, resulting in selecting a suitable vendor
  • Documented and submitted requirements for the Duals RFR project, securing continued service provision for the One Care population
  • Defined requirements and test strategies for authorization processing changes, saving costs on unnecessary procedures
  • Implemented integrations for the MMI initiative, providing cost savings of 15 million dollars through claim audits
  • Implemented Architectural best practices for the organization including the creation of an Architectural Review Board process

Solutions Architect I

COMMONWEALTH CARE ALLIANCE
Boston, MA
03.2019 - 10.2021
  • Designed and implemented technology solutions aligned with CCA’s strategic goals
  • Conducted platform pilots to ensure vendor capabilities matched CCA’s needs
  • Worked with clinical groups to identify use cases and document requirements for virtual care integration

Manager, Product Owner Team

COMMONWEALTH CARE ALLIANCE
Boston, MA
08.2014 - 03.2019
  • Managed a team of product owners, ensuring alignment with business objectives
  • Led projects to enhance system functionality and improve user experience

Financial Business Systems Analyst

COMMONWEALTH CARE ALLIANCE
Boston, MA
04.2013 - 08.2014
  • Analyzed business requirements and translated them into technical specifications
  • Collaborated with vendors and internal teams to implement system enhancements

Senior Business Analyst - Consultant

BROWN BROTHERS HARRIMAN
Boston, MA
11.2011 - 03.2013
  • Spearheaded Oracle upgrade project, coordinating updates and installations, improving system performance
  • Implemented a tracking system for issues and defects, creating metrics reports for management
  • Gathered and defined requirements for new applications, translating them into Business Requirement Documentation
  • Acted as QA resource, testing new applications and functionality to ensure seamless integration

Technical Support Analyst, AVP

STATE STREET CORPORATION
Boston, MA
04.2005 - 12.2010
  • Provided level one and level two support for Global Markets applications, ensuring timely resolution of issues
  • Chaired weekly meetings to discuss application and server performance, optimizing system functionality
  • Played a key role in integrating an automated trading platform, increasing daily trades by $1 billion
  • Managed, tested, and implemented system upgrades for Global Securities Lending, maintaining industry benchmarks

Business Technology Analyst

STATE STREET CORPORATION
Boston, MA
12.2001 - 03.2005
  • Acted as a liaison between business units and IT, ensuring coding changes met functional specifications
  • Performed testing and QA functions for system upgrades and new applications

Director, Global Treasury Operations

INVESTORS BANK AND TRUST
Boston, MA
03.1999 - 04.2001
  • Led global treasury operations, implementing procedures to enhance efficiency and accuracy
  • Managed a team to ensure compliance with financial regulations and internal policies

Global Treasury Operations Supervisor

INVESTORS BANK AND TRUST
Boston, MA
03.1998 - 03.1999
  • Supervised daily operations, ensuring timely

Education

Bachelor of Arts -

SUNY College At Plattsburgh
Plattsburgh, NY
01-1992

Skills

  • Metrics Reporting
  • Strategic Technology Planning
  • Data/Business/Systems Analysis
  • Data Flow & Process Mapping
  • Organizational Change Coordination
  • Product Strategy Leadership
  • Software/System Implementation Expertise
  • Structured Query Language Expertise
  • SQL Development
  • Data Modeling
  • Disaster Recovery Planning
  • Technical Writing
  • Information Technology
  • Innovative Healthcare Solutions

Certification

  • MIT Launching Health Tech Innovation
  • Introduction to Clinical Data - Stanford University
  • ITIL Foundations
  • SCRUM Foundations

Affiliations

  • Chairman of Historic District Study Committee Randolph Mass
  • Former member of Randolph Ma Planning Board

Timeline

Director IT Clinical Business Solutions

COMMONWEALTH CARE ALLIANCE
02.2023 - Current

Director Enterprise Architecture

COMMONWEALTH CARE ALLIANCE
10.2021 - 02.2023

Solutions Architect I

COMMONWEALTH CARE ALLIANCE
03.2019 - 10.2021

Manager, Product Owner Team

COMMONWEALTH CARE ALLIANCE
08.2014 - 03.2019

Financial Business Systems Analyst

COMMONWEALTH CARE ALLIANCE
04.2013 - 08.2014

Senior Business Analyst - Consultant

BROWN BROTHERS HARRIMAN
11.2011 - 03.2013

Technical Support Analyst, AVP

STATE STREET CORPORATION
04.2005 - 12.2010

Business Technology Analyst

STATE STREET CORPORATION
12.2001 - 03.2005

Director, Global Treasury Operations

INVESTORS BANK AND TRUST
03.1999 - 04.2001

Global Treasury Operations Supervisor

INVESTORS BANK AND TRUST
03.1998 - 03.1999

Bachelor of Arts -

SUNY College At Plattsburgh

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