Patrick Hayes

• Managed and expanded $1M+ sales territory, servicing large multi-county customer base and increasing market share
• Built lasting customer relationships through consistent route management, on-site support, and proactive communication
• Demonstrated deep product knowledge, helping customers identify the right tools and equipment to solve technical challenges
• Delivered hands-on demonstrations, aligned solutions to customer needs, and improved shop efficiency and safety
• Generated leads through walk-ins, cold visits, referrals, and territory expansion
• Managed inventory, processed warranties, coordinated repairs, and ensured timely issue resolution
• Oversaw account receivables, weekly reporting, merchandising, routing, and territory planning
• Promoted safe work practices in shops and field environments
• Earned recognition as #1 Company Store Manager (North America)
• Millions Dollar Franchisee, and Top 15 Regional

Co-founded and scaled a profitable community-focused business from launch to award winning status

• Recognized as Best Coffee Shop in Southwest Iowa (2024) and Best in the Midwest (2025).
• Developed and implemented efficient workflows to enhance customer service and operational effectiveness.
• Analyzed sales data to identify trends, adjust offerings, and maximize profitability.
• Executed marketing campaigns to increase brand visibility and drive foot traffic to the shop.
• Managed financial aspects of the business, including budgeting, payroll processing, and tax compliance.
• Streamlined operations for efficiency by optimizing employee scheduling and task allocation.
• Maintained a clean, safe, and inviting atmosphere for customers to enjoy their coffee experience.
• Set employee schedules, delegated work, and monitored food quality and service performance.
• Managed payroll, daily deposits, and cost controls.
• Maintained positive relationships with local community and government officials.
• Recruited, hired, and trained talented staff to fill vacancies.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.

• Supported store operations, rentals, sales, inventory control, and vendor management
• Trained and led employees in customer service, sales techniques, and product knowledge
• Managed the Rental Department, improving growth and customer retention
• Oversaw the US Cellular operation, becoming a top-performing location Southwest Iowa.