Patrick Healy
Spring Hill,TN
Summary
Meticulous and resourceful logistics operations professional with 5 months experience excelling at prioritizing, multi-tasking and following through to achieve project goals. Adept in assessing operational capabilities, creating and implementing process improvements, training staff and streamlining overall operations for optimal business efficiency. Problem resolver and vendor relationship manager seeking to leverage background into a Logistics Specialist position with a progressive organization.
Highly skilled Facilities Coordinator with experience managing and overseeing facility operations, maintenance, and improvements. Strengths lie in project management, vendor relations, and strategic planning to enhance operational efficiency. Previously implemented cost-saving measures while ensuring optimal facility performance and safety. Equipped with strong communication abilities and organizational prowess.
Resourceful Facilities Coordinator with a knack for ensuring operational efficiency and productivity in managing facility needs. Specialize in preventive maintenance, space planning, and vendor management to ensure smooth operations. Excel in communication, problem-solving, and time management, leveraging these soft skills to meet organizational objectives effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Site Facilities Coordinator
Publicis Groupe
Franklin, TN
05.2023 - 01.2025
- Maintained an accurate inventory of office supplies and equipment in order to track usage patterns over time.
- Assisted with relocations and remodeling projects, including ordering furniture and supplies.
- Developed preventive maintenance plans for all mechanical equipment in the facility.
Customer Service Representative
Ricoh USA
Franklin, ITN
08.2022 - 05.2023
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Logistics Specialist
Kroger's Grocery
Nashville, TN
03.2022 - 07.2022
- Scheduled shipments to customer warehouses via in-house tracking system.
- Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
- Worked with team members to improve process integration and flow.
- Dispatched local and long-distance carriers daily.
Customer Solutions Specialist
Tractor Supply Company
Brentwood, TN
07.2021 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Informed customers about product lines and services offered by company.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Educated clients on how to conduct transactions with convenient online solutions.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Provided excellent services for customers by following up on issues
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Collected customer feedback, passing information Supervisors for review.
- Worked with external representatives to address customer needs.
- Improved productivity by providing CSR performance feedback for corrective action.
Customer Service Representative
Spectrum
Florence, KY
08.2019 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Exceeded company productivity standards on consistent basis.
Certified Nursing Assistant
Cincinnati VA Medical Center
Cincinnati, OH
01.2017 - 03.2020
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Assisted residents in preparing for activities and social programs.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Distributed drinking water and nourishment to residents.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
Customer Relations Representative
Citibank
Florence, KY
07.2012 - 03.2016
- Upheld quality control policies and procedures to increase customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Answered inbound calls, chats and emails to facilitate customer service.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Completed continuing education and training programs for professional development.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Mentored new employees on procedures and policies to maximize team performance.
- Upheld privacy and security requirements for customer information.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Described business [Product or Service] offerings to customers and facilitated smooth purchases.
- Exceeded company productivity standards on consistent basis.
Education
Certified Emergency Medical Technician - Emergency Medical Technology
Southern Maine Community College
South Portland, ME06.1992
Some College (No Degree) - Certified Medical Assistant
Interactive College of Technology
Newport, KYSkills
- Customer Needs Assessment
- Decision Making
- Problem Solving
- Verbal and Written Communication
- Attention to Detail
- Logistics Process Improvement
- Documentation Skills
- Team Oversight
- Resolving Problems
- Equipment set up
- Building walk-throughs
- Work order management
- HVAC
- Work orders
- Repairs and maintenance
- Inventory stocking
- Special projects
- Cleaning services
- HVAC systems
- Public safety
Certification
- Certified Nurses Aide, 15 years
- Certified Emergency Medical Technician 14 years
- Class F License - For Hire Endorsement
Education and Training
other,Newport, KY,other,South Portland, ME
Contact
Spring Hill, TN 37174
Timeline
Site Facilities Coordinator
Publicis Groupe
05.2023 - 01.2025
Customer Service Representative
Ricoh USA
08.2022 - 05.2023
Logistics Specialist
Kroger's Grocery
03.2022 - 07.2022
Customer Solutions Specialist
Tractor Supply Company
07.2021 - 03.2022
Customer Service Representative
Spectrum
08.2019 - 03.2020
Certified Nursing Assistant
Cincinnati VA Medical Center
01.2017 - 03.2020
Customer Relations Representative
Citibank
07.2012 - 03.2016
- Certified Nurses Aide, 15 years
- Certified Emergency Medical Technician 14 years
- Class F License - For Hire Endorsement
Certified Emergency Medical Technician - Emergency Medical Technology
Southern Maine Community College
Some College (No Degree) - Certified Medical Assistant
Interactive College of Technology
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