Patrick Henry
Birmingham,AL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Aaron's Sales and Lease
Birmingham, AL
03.2013 - Current
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Counter Person
Truckworx Kenworth - Birmingham
Birmingham , AL
06.2012 - 02.2013
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.Processed payments promptly for customers to exceed productivity standards.Delivered top quality customer service while managing multiple tasks.Resolved customer complaints in a professional mannerHandled customer complaints professionally, resolving issues promptly.
- Processed payments promptly for customers to exceed productivity standards.
- Delivered top quality customer service while managing multiple tasks.
- Resolved customer complaints in a professional manner
- Handled customer complaints professionally, resolving issues promptly.
Account Manager
Rent A Center Warehouse & Retail Store
Birmingham , AL
02.2009 - 06.2012
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Addressed customer questions and concerns regarding products and services.
- Maintained accurate records of all customer interactions in the CRM system.
Education
Some College (No Degree) - Business Management
Jacksonville State University
Jacksonville, ALSkills
- Account Management
- Handling Escalations
- Quality Assurance
- Customer Relations
Timeline
Customer Service Manager
Aaron's Sales and Lease
03.2013 - Current
Counter Person
Truckworx Kenworth - Birmingham
06.2012 - 02.2013
Account Manager
Rent A Center Warehouse & Retail Store
02.2009 - 06.2012
Some College (No Degree) - Business Management
Jacksonville State University
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