Patrick Hess
Bethlehem,PA
Summary
Inside of my work life, I would consider myself to be a dynamic Sales and Leasing Specialist at Koch 33 Toyota, recognized for exceeding sales targets through exceptional customer service and relationship building. Proficient in inventory management and effective communication, I consistently delivered tailored solutions, enhancing client satisfaction and loyalty while fostering a strong community network. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Professional culinary expert skilled in art of sushi preparation, with strong dedication to achieving high standards and results. Possesses expertise in traditional and contemporary sushi techniques, with keen eye for detail and presentation. Known for effective team collaboration and adaptability, ensuring smooth kitchen operations and exceptional dining experiences. Highly reliable, with passion for delivering high-quality dishes and maintaining clean, organized workspace. Retail professional equipped with valuable sales experience and proven ability to drive customer satisfaction. Known for fostering team collaboration and adaptability to changing retail demands. Possesses strong communication and problem-solving abilities.
Outside of my work life, I have had many hobbies and occupations that have contributed to my success in and out of my work life. I am also a 3D printing artist and am currently teaching myself 3D print design. I have always been active in the gym to keep myself physically and mentally fit. To this day, I am still involved in playing team sports such as baseball and softball. I love being a part of a team and a community. As a whole, 13 years in retail, 5 years in culinary, and 1 year in car sales has given me the ability to adapt and get along with any kind of personality that I am faced with. I have never had a complaint from a customer or coworker no matter where or what I have been working towards. I really do have a deep love for others and working with others. I am also very handy with most household tools, culinary tools, woodworking tools, power tools, and many more. I am an addict when it comes to learning new things and new skills. If you ask anybody that knows me, they will tell you that I am a quick learner and I love the challenge of learning new things. I love the challenge of excelling at any job or hobby I take on. I am always on time. If I'm not on time, it's because I'm early. I don't shy away from working hard and giving it my all. I pride myself on trying my best to outwork others while also being able to be a great asset as a team player. Right now, I am looking for a profession that fits my interests and my skill sets. I'm no stranger to working outdoors in extreme situations. I am also very mindful about staying safe on the job, no matter what I am doing. What I really strive for is to be the best at what I do. I have no doubt that I can back up anything and everything that is on this resume. I would love the opportunity to show that to anyone who is willing to give me a few minutes of their time.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales and Leasing Specialist
Koch 33 Toyota
05.2025 - Current
- Assisted clients in vehicle selection, providing tailored recommendations based on preferences and needs.
- Facilitated lease agreements, ensuring compliance with company policies and state regulations.
- Conducted vehicle demonstrations, showcasing features and benefits to enhance customer engagement.
- Built strong relationships with customers, fostering loyalty and repeat business through exceptional service.
- Collaborated with sales team to develop effective marketing strategies for promoting leasing options.
- Maintained up-to-date knowledge of inventory, pricing models, and promotional offers to inform customers accurately.
- Delivered engaging presentations at industry conferences, positioning company brand as a leader within the marketplace.
- Maintained detailed records of all transactions, ensuring accuracy of information and timely submission of required documentation.
- Cultivated a vast network of contacts within the local community, leveraging referrals for increased lead generation opportunities.
- Established rapport with prospective clients by actively listening to their preferences and offering tailored solutions that met their specific requirements.
- Exceeded monthly sales targets consistently through effective follow-up strategies and persuasive presentation skills.
- Assisted clients in understanding complex financial aspects involved in lease agreements, providing expert guidance toward making informed decisions based on their individual needs.
- Demonstrated exceptional multitasking abilities by managing multiple lease negotiations simultaneously while maintaining high levels of organization and focus on priorities.
Sushi Chef
Wegmans
02.2023 - Current
- Prepared high-quality seafood, rice and ingredients for sushi.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maintained well-organized mise en place to keep work consistent.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Enhanced customer satisfaction by crafting visually appealing and delicious sushi rolls with precision and attention to detail.
- Managed inventory effectively, reducing waste while ensuring the consistent availability of necessary ingredients for daily operations.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Placed orders to restock items before supplies ran out.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
- Set up and broke down kitchen for service.
- Evaluated food products to verify freshness and quality.
Line Cook
Wegmans
03.2020 - 02.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Grilled meats and seafood to customer specifications.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
Lab Technician
Pearle Vision
07.2015 - 03.2020
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Troubleshot and resolved equipment and process issues.
Sales Associate
Pearle Vision
06.2015 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
Target
08.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assistant Manager of Operations
Wegmans
07.2014 - 08.2016
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Chemistry
Moravian College
Bethlehem, PAHigh School Diploma -
Lehigh Valley Christian High School
Allentown, PA06.2012
Skills
- Fish preparation
- Inventory management
- Sushi rice preparation
- Knife skills
- Food safety
- Nigiri making
- Japanese Cuisine Knowledge
- Sashimi slicing
- Safety precautions
- Guest interaction
- Sauce making
- Fish selection
- Effective communication
- Rolling techniques
- Sanitation
- Specialty rolls creation
- Portion and cost control
- Rice seasoning
- Resource requirements
- Mise en place
- Recipe adaptation
- Stock rotation
- Tempura preparation
- Allergen awareness
- Vendor ordering
- Company standards
- Customer service
- Supply ordering
- Attention to detail
- Supply management
- Relationship building
- Quality assurance
- Sales and Leasing
- Financial advisement
- Multi Tasking
- Problem Solving
- Heavy Lifting
- Skills with a wide variety of tools
- Very quick learner
- Adaptive to situations
- Familiar with working long hours
- Comfortable and certified with heavy machinery
- I handle constructive criticism very well
- I am wired to be an overall team player
Certification
Culinary Certification
Timeline
Sales and Leasing Specialist
Koch 33 Toyota
05.2025 - Current
Sushi Chef
Wegmans
02.2023 - Current
Line Cook
Wegmans
03.2020 - 02.2023
Customer Service Representative
Target
08.2018 - 01.2019
Lab Technician
Pearle Vision
07.2015 - 03.2020
Sales Associate
Pearle Vision
06.2015 - 03.2020
Assistant Manager of Operations
Wegmans
07.2014 - 08.2016
Chemistry
Moravian College
High School Diploma -
Lehigh Valley Christian High School