Patrick Hickey
Normal,IL
Summary
Experienced in insurance products, service, and customer needs. Skilled at analyzing documentation, facilitating communication between parties, and resolving routine and complex issues. Demonstrated ability to promote new products and achieve sales objectives. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
30
30
years of professional experience
Work History
Independent Insurance Agent
Hickey Insurance Group
Normal, IL
07.2022 - Current
- Prepared detailed quotes for prospective customers based on their individual requirements.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Developed and maintained relationships with clients to ensure they received the best possible insurance coverage.
- Sought out new clients and developed clientele by networking to find new customers.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Achieved repeat business and referrals through personalized services.
Regional Trainer
Bob Evans Restaurant
Columbus, OH
05.2017 - 02.2023
- Conducted regional training sessions for new hires and existing employees.
- Assessed employee performance in order to identify areas of improvement.
- Maintained records of all trainees' attendance and course completion certificates.
- Evaluated effectiveness of existing training programs and recommended changes as needed.
- Worked one-on-one with new hires to support outcomes and efficiencies along with best practices.
- Partnered with management to conduct individual training needs analysis for required coaching and training.
General Manager
Bob Evans Restaurant
Bloomington, IL
08.2004 - 12.2017
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
Restaurant Owner
Alamo Grill & Bar
West Peoria, IL
08.1994 - 05.2004
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Created promotions and special events to attract customers and boost sales.
- Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
- Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Hired, trained and motivated staff to fill all restaurant openings.
- Optimized profits by controlling food, beverage and labor costs.
Education
Associate of Applied Science - Business Administration And Management
Illinois Central College
East Peoria, IL05-1992
Skills
- Policy analysis
- Financial Acumen
- Client Relations
- Customer Service
- Lead Development
- Client Retention
Timeline
Independent Insurance Agent
Hickey Insurance Group
07.2022 - Current
Regional Trainer
Bob Evans Restaurant
05.2017 - 02.2023
General Manager
Bob Evans Restaurant
08.2004 - 12.2017
Restaurant Owner
Alamo Grill & Bar
08.1994 - 05.2004
Associate of Applied Science - Business Administration And Management
Illinois Central College
Similar Profiles
Kris AckerleyKris Ackerley
A Grade Electrician at Hickey ElectricalA Grade Electrician at Hickey Electrical
WENDY J. CLARKWENDY J. CLARK
Paraprofessional, SPED Department at HICKEY ELEMENTARY SCHOOLParaprofessional, SPED Department at HICKEY ELEMENTARY SCHOOL
Jordan MuracoJordan Muraco
Quality Engineer at Hickey Metal FabricationQuality Engineer at Hickey Metal Fabrication