Summary
Overview
Work History
Skills
Timeline
Generic

Patrick Hickman

Leander,TX

Summary

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

27
27
years of professional experience

Work History

Manager of Operations

Capital Millworks
03.2018 - 02.2024
  • Assisted in coordinating daily operational activities to ensure smooth workflow.
  • Supported inventory management efforts through accurate tracking and record-keeping.
  • Learned safety protocols and best practices to maintain a secure working environment.
  • Adapted quickly to new tools and systems, enhancing productivity within the team.
  • Collaborated with colleagues to execute routine tasks effectively and consistently.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Optimized inventory control procedures to minimize stockouts and excess inventory.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Improved team morale with regular feedback sessions and recognition of outstanding performance.
  • Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
  • Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
  • Negotiated with suppliers to reduce costs, ensuring budget adherence and improving profit margins.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Operations Manager

M.R. Cabinets
06.2010 - 03.2018
  • Oversaw daily operations to optimize efficiency and ensure adherence to company policies.
  • Streamlined inventory management processes, resulting in improved accuracy and reduced waste.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Manager

RSP Originals
10.1996 - 06.2010
  • Developed and implemented operational procedures to enhance team efficiency and service quality.
  • Trained and mentored junior staff, fostering a collaborative work environment.
  • Coordinated cross-departmental initiatives to streamline workflow processes and reduce redundancies.
  • Oversaw inventory management systems, ensuring accurate tracking and timely replenishment of stock.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Skills

  • Decision-making
  • Customer service
  • Resource allocation
  • Problem-solving
  • Safety procedures
  • Documentation and reporting
  • Project management
  • Logistics management
  • Supply chain management
  • Vendor management
  • Inventory control
  • Cost reduction
  • Maintenance planning
  • Work flow planning
  • Unsurpassed work ethic

Timeline

Manager of Operations

Capital Millworks
03.2018 - 02.2024

Operations Manager

M.R. Cabinets
06.2010 - 03.2018

Assistant Manager

RSP Originals
10.1996 - 06.2010

Similar Profiles

CREATE PROFILE
Patrick Hickman