Patrick Hicks
Houston
Summary
Passionate and results driven Sales Leader with 10+ years of experience delivering high impact customer experiences, driving sales, and managing operations across multiple retail locations. Proven ability to train and influence both internal teams and external partners. Skilled at showcasing technology solutions, maintaining premium visual merchandising standards, and fostering brand loyalty. Excels in collaborative environments where proactive problem-solving, cross functional communication, and innovative thinking are key. Eager to bring energy and insight to representing Apple's brand and deepening customer relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TERRITORY SALES MANAGER
THE GOODFEET STORE
09.2024 - 08.2025
- Represent the brand across multiple store locations, driving regional sales performance and customer growth.
- Deliver engaging product presentations tailored to customer needs, improving conversion rates and annual sales volume.
- Lead in-store events and training sessions to educate both team members and customers on products and value offerings.
- Maintain visual merchandising standards, ensuring product displays are current, functional, and aligned with brand guidelines.
- Conduct regular location visits, provide operational support, and escalate issues to leadership for timely resolution.
- Build strong relationships with store teams and customers to expand brand awareness and loyalty.
- Utilize CRM tools to plan strategic outreach, record customer data, and follow up on leads.
STORE MANAGER
AT&T
01.2023 - 08.2024
- Drove customer engagement and adoption of AT&T's product ecosystem by delivering personalized consultations and tech demos.
- Oversaw all in-store merchandising and ensured promotional updates were implemented to brand standards.
- Trained staff on new product launches, device functionality, and sales promotions to maintain high levels of product knowledge.
- Fostered strong cross-functional collaboration with marketing and support teams to align customer journey initiatives.
- Reported on customer feedback and retail insights to inform leadership of opportunities and challenges.
ASSET PROTECTION SUPERVISOR
HOME DEPOT
08.2022 - 01.2023
- Implemented loss prevention strategies, reducing theft and fraud, and ensuring compliance with safety protocols.
- Trained and developed loss prevention staff, enhancing their ability to identify and mitigate risks.
- Conducted detailed audits and surveillance, leading to substantial cost savings and improved profit margins.
OPERATIONS MANAGER
VROOM/TEXAS DIRECT AUTO
09.2021 - 08.2022
- Oversaw auto cargo handling operations to ensure client vehicles are received, sorted, and loaded efficiently.
- Managed inbound and outbound flow of vehicles that met tight timelines and ensured customer requirements were met.
- Ensured compliance with safety regulations and cargo security protocols.
- Managed documentation for cargo manifests, weight distribution, and inventory tracking.
- Assisted with records management, shift reports, and incident documentation.
- Ensured staff received on the job training for efficient package handling and safety procedures.
- Communicated effectively with ground handlers, and other partners to provide exceptional service.
- Supported staff in achieving performance goals and ensuring adherence to safety standards.
- Counseling, coaching, and participating in employee disciplinary actions when needed.
IMMUNIZATION EVENT MANAGER
FORT BEND COUNTY
09.2020 - 09.2021
- Coordinated and managed immunization events, ensuring all logistical aspects were executed flawlessly.
- Developed and maintained relationships with key community partners to support public health initiatives.
- Analyzed data to determine necessary public health interventions, collaborating with health departments.
- Managed event budgets, keeping costs within targets and meeting tight deadlines.
- Streamlined event registration processes by implementing digital solutions, increasing participant throughput while enhancing data accuracy for public health reporting.
- Refined post-event analysis protocols by introducing systematic feedback collection from attendees and stakeholders, supporting continual improvement of immunization outreach strategies.
RETAIL STORE MANAGER
AT&T PRIME COMMUNICATIONS
01.2016 - 09.2020
- Represented the AT&T brand across multiple store locations, developing strong customer relationships and growing product adoption.
- Delivered hands-on product demos, educated customers on the AT&T ecosystem, and drove accessory and service attachment rates.
- Supported team members in daily customer interactions, coaching on key performance metrics and elevating the in-store experience.
- Conducted store visits and visual inspections, ensuring that displays, merchandising elements, and product fixtures aligned with brand standards.
- Identified sales trends and customer preferences through store interactions and shared insights with leadership for continuous improvement.
- Regularly held micro-trainings and huddles to share new promotions, product features, and best practices with staff and customers.
- Escalated issues quickly and effectively while upholding high standards for store appearance, service quality, and operational integrity.
- Partnered with district leadership to plan staffing around launches and initiatives, aligning store coverage with business goals.
- Fostered an ownership mindset on the floor, reinforcing pride in every aspect of store presentation and customer engagement.
Education
High School Diploma -
Cypress Springs High School
Houston, TX01.2012
Skills
- Customer Relationship Building
- Product Demonstrations & Training
- Visual Merchandising & Store Presentation
- Multi-Store Sales Influence
- Partner Collaboration
- Sales Promotions & Adoption Campaigns
- Coaching & Team Development
- Operational Compliance
- Technology Enthusiast & Early Adopter
Certification
- Computer Numerical Control Level 1, 01/01/25
- Basic Life Support Certification, American Heart Association, 01/01/25
Timeline
TERRITORY SALES MANAGER
THE GOODFEET STORE
09.2024 - 08.2025
STORE MANAGER
AT&T
01.2023 - 08.2024
ASSET PROTECTION SUPERVISOR
HOME DEPOT
08.2022 - 01.2023
OPERATIONS MANAGER
VROOM/TEXAS DIRECT AUTO
09.2021 - 08.2022
IMMUNIZATION EVENT MANAGER
FORT BEND COUNTY
09.2020 - 09.2021
RETAIL STORE MANAGER
AT&T PRIME COMMUNICATIONS
01.2016 - 09.2020
High School Diploma -
Cypress Springs High School
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