Summary
Overview
Work History
References
Timeline
Generic

Patrick Holloway

Johnson City,TN

Summary

Customer-oriented sales professional with 30+ years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Smart Event Planner equipped with problem-solving skills and customer service expertise to smoothly handle any issue. Delivers top-notch service to clients and innovates special events for diverse functions. Organized multitasker with high energy and attention to detail. Imaginative

Floral Designer proudly offering over 36 years' experience working with clients and creating eye catching sprays, bouquets and centerpieces. Offering well-developed relationship building and order placement skills. Considered a highly adaptable, upbeat employee. Customer-oriented Bartender offering a 25 year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.

Overview

7
7
years of professional experience

Work History

Bridal Consultant and Event Planner

Mine and Yours Boutique
Sanford, NC
02.2023 - 02.2024
  • Assisted brides in selecting wedding gowns and accessories, such as veils and headpieces.
  • Provided customer service to ensure that customers were satisfied with their purchases.
  • Organized fittings and alterations to ensure that garments fit properly prior to the wedding day.
  • Maintained inventory of merchandise, including ordering new items when necessary.
  • Coordinated vendors for various services such as photography, music, catering, florists.
  • Conducted consultations with potential clients to discuss budget, style preferences, color schemes, and other related topics.
  • Developed relationships with bridal salons and boutiques for purchasing gowns at discounted prices.
  • Advised clients on fabrics, colors, styles and trends in order to meet their needs.
  • Created sales reports to track progress towards goals set by management team.
  • Displayed excellent communication skills when interacting with clients both in-person and over the phone.
  • Kept detailed records of client information including measurements and payment schedules.
  • Scheduled appointments for prospective brides who wished to view collections or try on dresses.
  • Tracked orders from start to finish including purchase orders, shipping and receiving documents and invoices.
  • Stayed up-to-date on product knowledge through training sessions held by vendors.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Placed special orders or called other stores to find desired items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Steamed gowns and assisted brides in choosing flattering and fitting pieces.
  • Produced marketing materials such as brochures or flyers advertising services offered by company.
  • Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Prepared merchandise for purchase or rental.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained records related to sales for store management.
  • Bagged or packaged purchases and wrapped gifts.

Floral Designer

Hollyfield Design, Inc.
Southern Pines, NC
08.2022 - 01.2023
  • Assisted customers with floral selection, design and arrangements.
  • Created custom bouquets using a variety of fresh flowers and foliage.
  • Organized flower inventory to ensure availability for customer orders.
  • Maintained proper storage conditions for all flowers in the shop.
  • Provided guidance on care and maintenance of freshly cut flowers.
  • Developed promotional displays to attract new customers.
  • Advised customers on color combinations, flower types, and other design elements for their order.
  • Created unique designs for special occasions such as weddings, birthdays, funerals.
  • Ensured that all products were properly priced before being displayed in the shop.
  • Collaborated with event planners to create custom-made centerpieces and decorations according to client specifications.
  • Handled complaints from unsatisfied customers promptly and professionally.
  • Conducted regular quality checks on incoming shipments of fresh flowers.
  • Inspected each finished arrangement prior to packaging and delivery.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Set up colorful and inspiring store displays and arrangements.
  • Created tabletop and various other custom arrangements or pieces.
  • Pruned flora and fauna to fit perfectly into bouquets and arrangements.
  • Maintained portfolios of artistic work to demonstrate styles, interests and abilities.

Jewlery Consultant

Zales The Diamond Store
Bristol, TN
02.2022 - 08.2022
  • Greeted customers and provided excellent customer service.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Maintained an organized and clean store environment, including dusting displays regularly.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
  • Assisted in the design of custom jewelry pieces for customers.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.
  • Received inventory shipments and stocked shelves with merchandise.
  • Provided accurate information about warranties, pricing, policies.
  • Engaged in suggestive selling techniques to increase sales volume.
  • Resolved customer complaints in a professional manner.
  • Facilitated returns or exchanges with minimal disruption to customers.
  • Attended regular staff meetings to share ideas for improving store operations.
  • Completed paperwork accurately for all transactions according to company policies.
  • Tracked inventory levels to ensure adequate stock was available at all times.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Exchanged merchandise for customers and accepted returns.

Bridal Stylist

David's Bridal
Johnson City, TN
09.2018 - 01.2022
  • Assisted brides in selecting the perfect wedding gown for their special day.
  • Provided styling advice to brides and offered suggestions for accessories such as veils, tiaras, and jewelry.
  • Maintained knowledge on current trends in bridal fashion and styles.
  • Managed inventory of gowns, ensuring all sizes were available for selection.
  • Advised clients on proper care of their gowns prior to the event.
  • Greeted customers warmly upon arrival at store or salon location.
  • Created displays showcasing featured items in the boutique.
  • Ensured customer satisfaction through attentive service and follow-up calls.
  • Processed payments using cash registers and POS systems.
  • Resolved customer complaints in a timely manner.
  • Maintained cleanliness of work area throughout shift.
  • Educated customers on product features, benefits, warranties.
  • Suggested alterations to brides and upsold bridal packages.
  • Suggested Preservation Kits to brides.
  • Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
  • Steamed gowns and assisted brides in choosing flattering and fitting pieces.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Placed special orders or called other stores to find desired items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Head Bartender/Server Trainer

O'Charley's Restaurant & Bar
Johnson City, TN
07.2017 - 09.2018
  • Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
  • Developed new cocktail recipes for the menu.
  • Assigned bartenders to specific tasks and duties throughout the shift.
  • Organized bar staff scheduling, including vacation time requests and sick days.
  • Ensured that all liquor laws were followed during service hours.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Ordered necessary supplies such as glassware and garnishes when needed.
  • Maintained a clean work area with appropriate safety standards according to health regulations.
  • Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
  • Managed stock levels of all alcoholic beverages available at the bar.
  • Inspected beverage quality regularly to ensure freshness.
  • Handled food orders from customers seated at the bar.
  • Checked identification of patrons who appeared under age 40.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Poured wine, beer and cocktails for patrons.
  • Completed regular bar inventories and daily requisition sheets.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Greeted guests with friendliness and professionalism.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Greeted frequent visitors by name and explained new promotions.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
  • Addressed any issues between staff members in a timely fashion.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Performed opening and closing duties including restocking supplies.
  • Attended regular training sessions to stay updated on new products or trends.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

References

References available upon request.

Timeline

Bridal Consultant and Event Planner

Mine and Yours Boutique
02.2023 - 02.2024

Floral Designer

Hollyfield Design, Inc.
08.2022 - 01.2023

Jewlery Consultant

Zales The Diamond Store
02.2022 - 08.2022

Bridal Stylist

David's Bridal
09.2018 - 01.2022

Head Bartender/Server Trainer

O'Charley's Restaurant & Bar
07.2017 - 09.2018

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