PATRICK HOPKINS

I am a highly motivated IT Professional with over 10 years of experience in a Managed Service Environment. With a strong background in providing Systems/Network Engineer Level Tier 1, 2, and 3 support, I am committed to delivering excellent customer service and building lasting customer relationships. In addition to my IT expertise, my journey in the IT field was ignited at a young age. At the age of 9, I owned my first website, which garnered an impressive daily visitor count of over 3000 visitors a day back in the year 1998. This early exposure to the online world sparked my passion for technology and set me on the path to where I am today. Throughout my years in the IT field, I have always enjoyed taking on challenges and solving issues that others may find difficult. I am efficient in managing ticket loads and proficient in using various Remote Monitoring and Management (RMM) tools. In the IT industry, being a team player, proactive thinker, and effective communicator is crucial. I believe in thinking ahead when working on projects and ensuring smooth communication with all stakeholders. Patience is a virtue when dealing with customers and their problems, and I pride myself on maintaining a calm and polite demeanor. The proactive side of IT has always intrigued me. I find joy in monitoring servers, managing backups, handling antivirus solutions, and monitoring event logs. Multitasking is a key aspect of this industry, and I have learned to prioritize issues effectively to ensure customer satisfaction. There have been instances where I had to handle help desk calls while resolving critical server issues simultaneously. I am always eager to explore new technologies and determine how they can be implemented for the benefit of clients. Staying proactive for customers, continuously learning new technologies, and maintaining a calm and polite approach are values I hold dear.