Patrick Horton
Loveland,OH
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations. At Alpha & Omega Building Services, Patrick leveraged His problem-solving and team leadership skills to maintain a high client retention rate. Known for exceptional time management and customer service, He consistently deliver results beyond expectations.
Overview
16
16
years of professional experience
Work History
Driver
Day & Ross USA
07.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Delivery Driver
General Logistics
03.2022 - 07.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Driver
Amazing Logistics (Amazon Freight Partner)
01.2022 - 03.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Driver
Day & Ross
07.2020 - 12.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Driver
Dedicated Logistics LLC
01.2019 - 06.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Account Manager
Alpha & Omega Building Services
03.2009 - 08.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Education
High School Diploma -
Landmark Christian School
Cincinnati, OHHotel And Restaurant Management
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Time Management
- Customer Service
- Staff Training
- Staff Management
- Inventory Management
- Policies and procedures implementation
- Employee Motivation
- Operations Management
- Team Leadership
- Problem-Solving
Timeline
Driver
Day & Ross USA
07.2023 - Current
Delivery Driver
General Logistics
03.2022 - 07.2023
Driver
Amazing Logistics (Amazon Freight Partner)
01.2022 - 03.2022
Driver
Day & Ross
07.2020 - 12.2021
Driver
Dedicated Logistics LLC
01.2019 - 06.2020
Account Manager
Alpha & Omega Building Services
03.2009 - 08.2018
High School Diploma -
Landmark Christian School
Hotel And Restaurant Management
Cincinnati State Technical And Community College
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