Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Hurd

Greensboro

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

5
5
years of professional experience

Work History

Process Assistant

Amazon
06.2023 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Improved warehouse efficiency by streamlining inbound and outbound processes.
  • Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
  • Assisted in maintaining a clean and organized warehouse environment, promoting safety and efficiency.
  • Expedited order processing by accurately picking, packing, and shipping items according to customer specifications.
  • Aided in the training of new warehouse personnel, sharing best practices and providing guidance when needed.
  • Exhibited adaptability to changing workloads by seamlessly shifting between inbound and outbound tasks as needed.
  • Minimized errors in shipment preparation through thorough quality checks before dispatching goods.
  • Maintained accurate records of all warehouse activities including shipments received or sent out adhering to documentation requirements.
  • Reduced product damage by implementing proper storage techniques and handling procedures.
  • Ensured compliance with company policies and industry regulations through diligent adherence to guidelines and protocols.
  • Enhanced inventory accuracy through meticulous record-keeping and regular audits.
  • Facilitated smooth workflow by coordinating with other departments such as purchasing, production, and logistics on a regular basis.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and coordinating returns or exchanges when necessary.
  • Supported continuous improvement initiatives by participating in process reviews, identifying areas for optimization, and implementing recommended changes.
  • Operated various material handling equipment safely while transporting products throughout the warehouse facility.
  • Decreased order processing time with effective communication between inbound receiving staff and outbound shipping teams.
  • Contributed to cost reduction measures by optimizing space utilization within the warehouse facility.
  • Achieved timely order fulfillment by coordinating efforts among picking, packing, staging, loading, labeling tasks based on priority deadlines.
  • Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
  • Checked and rechecked orders before packaging and shipping items.
  • Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Followed safe handling processes for different types of loads and materials.
  • Balanced loads and secured items for safe and damage-free transport to destinations.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Processed orders on-time and without error, completing 95% or better of daily quotas.
  • Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
  • Maintained clean, orderly work environment free of hazards.
  • Managed warehouse operations and verified proper shipment procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Helped train new employees in safe practices and warehouse procedures.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Associate

Amazon
08.2022 - Current
  • Assisted in maintaining a clean and organized warehouse environment, promoting safety and efficiency.
  • Improved warehouse efficiency by streamlining inbound and outbound processes.
  • Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.

Freezer Order Picker

Harris Teeter Distribution Center
10.2021 - 02.2022
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Maintained tidy and organized warehouse environment to comply with cleanliness standards.
  • Streamlined warehouse operations for increased efficiency through organized and accurate order picking.

Freight Team Associate

Home Depot
05.2021 - 10.2021
  • Lifted and moved items weighing [Number] pounds multiple times per shift.
  • Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
  • Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Loaded and unloaded trucks.
  • Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
  • Kept [Type] work areas neat and tidy by removing paper, trash and debris and sweeping floors.
  • Streamlined inbound freight procedures for faster unloading, sorting, and storage of shipments.
  • Complied with company and legal requirements to maintain safe working environment.

Aircraft Mechanic Apprentice

Haeco Americas
06.2019 - 03.2021
  • Ensured proper use of safety equipment and adherence to safety protocols while working on aircraft systems, minimizing accidents and injuries.
  • Completed comprehensive training on various aircraft models, expanding knowledge base and skill set.
  • Collaborated with other apprentices and experienced mechanics to complete challenging projects within tight deadlines.
  • Supported team members in diagnosing mechanical issues, leading to faster resolution times and increased efficiency.
  • Gained hands-on experience with specialized tools required for specific repairs or maintenance tasks on various types of aircrafts.
  • Maintained accurate records of all completed repairs and maintenance tasks to ensure compliance with FAA regulations.
  • Assisted senior mechanics in troubleshooting and repairing complex aircraft systems, resulting in reduced downtime.
  • Streamlined inventory management processes by accurately tracking parts usage during repair jobs, reducing waste and unnecessary costs.
  • Displayed adaptability when tasked with learning new procedures or working with unfamiliar aircraft systems quickly under guidance from experienced technicians.
  • Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety.
  • Performed aircraft corrosion control procedures.
  • Assisted with aircraft and equipment transport and movement.
  • Operated support equipment and flight line vehicles.
  • Contributed to the successful completion of major aircraft overhauls and upgrades, ensuring optimal performance and customer satisfaction.
  • Improved turnaround time for maintenance tasks by utilizing efficient repair techniques learned from senior mechanics.

Education

No Degree - Aircraft Maintenance

Guilford Technical Community College
Jamestown, NC

High School Diploma -

Page High School
Greensboro, NC
06.2020

Skills

  • Safety Management
  • Workflow Management
  • Assignment Delegation
  • Management Support
  • Performance monitoring
  • Process Improvement
  • Multitasking and Time Management
  • Fast Learner
  • Critical Thinking
  • Precision measurement
  • Parts Replacement
  • Performing maintenance
  • Removing parts

Timeline

Process Assistant

Amazon
06.2023 - Current

Associate

Amazon
08.2022 - Current

Freezer Order Picker

Harris Teeter Distribution Center
10.2021 - 02.2022

Freight Team Associate

Home Depot
05.2021 - 10.2021

Aircraft Mechanic Apprentice

Haeco Americas
06.2019 - 03.2021

No Degree - Aircraft Maintenance

Guilford Technical Community College

High School Diploma -

Page High School

Similar Profiles

CREATE PROFILE
Patrick Hurd