Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Hyde

Radcliff,KY

Summary

Operations Manager with extensive experience at Warren Deliveries, recognized for elevating customer satisfaction through rigorous quality assurance and the creation of effective standard operating procedures. Demonstrates expertise in inventory management and logistics coordination while excelling in team leadership and problem-solving. Achieved significant enhancements in operational efficiency and employee training methodologies. Aiming to leverage skills to drive further improvements in operational processes.

Overview

16
16
years of professional experience

Work History

Operations Manager

Warren Deliveries
Louisville, KY
04.2012 - Current
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.

Driver

Warren Deliveries
Louisville, KY
04.2012 - 10.2024
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Adapted to changing routes or schedules as required by the employer.
  • Performed minor vehicle maintenance tasks to prevent disruptions.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.

Shift Manager

Papa John's Pizza
Hodgenville, KY
05.2010 - 07.2013
  • Documented receipts, employee hours and inventory movement.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Monitored inventory levels and placed orders for supplies as needed.

Warehouse Manager

Mattress Select
Altamonte Springs, FL
10.2008 - 02.2010
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Resolved customer complaints related to product quality or delivery issues.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.

Education

GED -

LaRue County Adult Education
Hodgenville, KY
06-2011

Skills

  • Quality assurance
  • Standard operating procedures
  • Inventory management
  • Customer relationship management
  • Project management
  • Logistics coordination
  • Team leadership
  • Employee training
  • Problem solving
  • Management
  • Operations monitoring
  • Performance evaluations
  • Customer service

Timeline

Operations Manager

Warren Deliveries
04.2012 - Current

Driver

Warren Deliveries
04.2012 - 10.2024

Shift Manager

Papa John's Pizza
05.2010 - 07.2013

Warehouse Manager

Mattress Select
10.2008 - 02.2010

GED -

LaRue County Adult Education
Patrick Hyde