Patrick Ingram
Leasing Professional
Seattle,WA
Summary
Experiences and customer-centered Assistant Manager with 3+ years of experience in property management and real estate. Well versed in all aspects of running the day to day and systems. Including opening, closing, policy enforcement, recruiting and training. Energetic Leasing Professional that offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
Work History
Leasing Professional
Greystar Property Management
03.2023 - Current
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Distributed and followed up on tenant renewal notices.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
Acquisition Manager
Legacy Home Buyers
06.2022 - 03.2023
- Find, analyze, negotiate, and process the purchase of investments or commercial real estate or residential real estate properties
- Prepare financial and legal documents, investment reports, and paperwork for the benefit of the sale and act as an intermediary between buyers, attorneys, and sellers to ensure a smooth transaction
- Assess comparable properties, property value, and condition through research, outreach, data, site walks, and market trends
- Build rapport with prospects and clients to overcome objections and get the deal signed and act as an intermediary between your sellers and buyers to ensure a smooth close.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Developed negotiation strategies tailored to specific deals that led to favorable outcomes for all parties involved.
- Worked closely with legal and finance teams to finalize contracts, guaranteeing compliance with relevant regulations and laws.
Assistant Property Manager
Avenue5 Residential
07.2021 - 05.2022
- Managing the day-to-day operations of the property including resident satisfaction, leasing, resident retention, and full resident lifecycle activities
- Responds to and resolves tenant concerns; meets with tenants as required to ensure that tenant needs are met, and that high quality property management service is achieved
- Responsible for property daily operations, high volume customer service, profit and loss management as well as setting, monitoring and driving sales goals
- Overseeing posting rent, rent collection, closing final statements, invoice coding and approval, month-end reports, renewals and evictions
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
Customer Service Specialist II
Carrington Mortgage Service
10.2020 - 7 2021
- Responding to inbound calls and assist with various customer inquiries and concerns
- Escrow management of loss in revenue and closing documents
- Loss draft reports including, short sale, deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayments plans and settling of down payments on foreclosure pending mortgages
- Negotiating reasonable arrangements with borrowers in accordance with departments policies and procedures in order to stay complaint with Fair Debt Collection Practices Act.
Customer Service Representative
US Bank
02.2019 - 08.2020
- Ensure service delivered to customers meets Key Performance Indicator (KPIs)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Track, document and retrieve information in call tracking database.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new personnel regarding company operations, policies and services.
Internship
idaho real estate
08.2016 - 05.2017
- Researched the market in Moscow Idaho
- Hands-on experience when dealing with clients and potential clients scheduling appointment and handling today in sending potential homes interest
- Shadowed real estate brokers on transactions and hosting open houses.
Education
Bachelor of Science - Business Administration And Management
University of Idaho
05.2001 - 05.2017
Skills
Communicationundefined
References
References upon request
Timeline
Leasing Professional
Greystar Property Management
03.2023 - Current
Acquisition Manager
Legacy Home Buyers
06.2022 - 03.2023
Assistant Property Manager
Avenue5 Residential
07.2021 - 05.2022
Customer Service Specialist II
Carrington Mortgage Service
10.2020 - 7 2021
Customer Service Representative
US Bank
02.2019 - 08.2020
Internship
idaho real estate
08.2016 - 05.2017
Bachelor of Science - Business Administration And Management
University of Idaho
05.2001 - 05.2017
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