Patrick Jean
Summary
Dynamic IT professional with over 20 years of experience in IT Governance, Cross-Functional Team Leadership, and Vendor Management. Proven track record of reducing IT expenses, negotiating significant vendor contracts, and enhancing system performance. Adept at building and managing IT departments that deliver scalable solutions to empower business operations.
Overview
21
21
years of professional experience
Work History
Director of Information Technology
Episcopal Relief and Development
02.2024 - Current
- Lead and manage all IT department functions, ensuring effective supervision and staff management
- Develop and implement IT policies and procedures to maintain organizational compliance
- Analyze departmental technology needs, aligning them with business objectives
- Research and apply best practices to support organizational technology initiatives
- Oversee IT Governance processes, ensuring project alignment with business goals and resource availability
- Advise on digital platform implementations, safeguarding policy adherence and data integrity
- Coordinate cross-functional teams to gather insights on technical needs and prioritize initiatives
- Create and execute a comprehensive business continuity plan to enhance resilience
- Manage vendor relationships to secure optimal service and value
- Supervise training programs to enhance employee proficiency with technology
Senior Manager of Information Technology
Episcopal Relief and Development
12.2019 - 01.2024
- Executed IT strategy, significantly improving system performance and reducing downtime
- Restructured IT organization to cut expenses while elevating service levels
- Developed a comprehensive business continuity plan, meeting critical recovery objectives
- Negotiated vendor contracts, achieving cost reductions without compromising service quality
- Monitored and optimized the IT department budget, implementing cost-saving initiatives
- Established a secure IT environment, reducing security incidents through proactive measures
- Demonstrated procurement expertise, achieving operational efficiency and cost savings
- Facilitated the Information Technology Advisory Committee, fostering collaboration across teams
Manager of Information Technology
Episcopal Relief and Development
12.2012 - 12.2019
- Implemented technology best practices, boosting staff productivity and minimizing downtime
- Streamlined procurement processes, achieving annual savings through effective vendor negotiations
- Managed online services (Box.net, Google Apps), enhancing user adoption through targeted training
- Developed technology policies that improved security and compliance with regulations
- Maintained a comprehensive business continuity plan, ensuring minimal operational disruption
- Coordinated training programs for new hires and terminations, enhancing onboarding processes
- Managed budgets for hardware, software, and consulting services, ensuring cost-effectiveness
Support Specialist of Information Technology
Episcopal Relief and Development
12.2003 - 12.2012
- Developed best practices, significantly reducing response times for staff inquiries
- Managed office inventory and supported administrative functions, improving equipment utilization
- Enhanced user experience through innovative mobile/wireless device management solutions
- Monitored industry trends to keep the organization technologically advanced
Lead Technology Project Specialist
Global Resources
04.2006 - 03.2011
- Managed hardware and software rollouts for five financial institution clients, ensuring successful implementations
- Trained teams of technicians, resulting in a 20% reduction in project completion time
Education
BS - Information Systems Management
York College
Skills
- IT Operations & Strategy
- IT Resource Management
- Vendor Management
- Leadership & Team Development
- Technology Management
- Risk Management
- Amazon Web Services (AWS)
- IT Security
- Cross-Functional Project Management
- Google Workspace Administration
- IT Support & Cloud App Design
- Stakeholder Management
- Cisco Meraki
- IT Governance
Volunteer Experience
Mount Vernon United Tenants
- Revamped the phone system, improving call quality and customer satisfaction ratings.
- Managed the project from conception to completion, adhering to budget and timeline constraints.
Leadership & Technology Milestones
- Led the establishment of a startup IT department, streamlining operations and reducing downtime.
- Implemented IT governance policies that significantly cut security incidents.
- Managed vendor relationships and budget oversight to maintain optimal IT performance.
Timeline
Director of Information Technology
Episcopal Relief and Development
02.2024 - Current
Senior Manager of Information Technology
Episcopal Relief and Development
12.2019 - 01.2024
Manager of Information Technology
Episcopal Relief and Development
12.2012 - 12.2019
Lead Technology Project Specialist
Global Resources
04.2006 - 03.2011
Support Specialist of Information Technology
Episcopal Relief and Development
12.2003 - 12.2012
BS - Information Systems Management
York College
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