Summary
Overview
Work History
Education
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Work Availability
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Patrick Jean

Patrick Jean

Valley Stream,NY

Summary

Dedicated and caring Systems Analyst professional offering over ten years of progressive advancement and extensive experience in the healthcare and hospital setting. Demonstrated expertise in the operation and administration of hospital Helpdesk, combining a collaborative, patient-focused approach with the science, and technology of the setting. Develop rapport with other medical professionals, nurses, hospital staffs, and individuals at all levels, independently, and kept track of technological advancements and trends in IT support, while monitoring hardware, software, and system performance metrics. Career Objective To utilize acquired skills, education, and experience in Information Technology, as well as newly acquired knowledge of Homeland Security procedures. Ensuring safe computing practices and risks of issue occurrence, by delivering robust technical support to clients, efficiently, and focusing on system enhancement, as well as troubleshooting. Developed a strong passion in analyzing and enhancing solutions and emphasize on development, maintenance, and improvement within Network Security. Dynamic Systems Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level or mid-level management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Systems Analyst / Helpdesk

New York City Health and Hospitals Corporation
03.2011 - Current
  • Troubleshooting within Epic Clinical Systems Application
  • Experience with setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones, and peripherals
  • Disabling, blocked, unlocked/expired accounts within AD, hardware, and Software issues
  • Experience in supporting Inpatient and Outpatient healthcare within Soarian financials, billing, Charting, EMR, Optimization and Emigration
  • Experience with setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones, and peripherals
  • Vulnerability assessment, Security audits, ERP within Homeland Security
  • Managed high and critical security incidents within ServiceNow and Remedy ticketing system
  • Provide day to day desktops, and laptops support of both Apple and Windows for internal, external users, in-house and remotely
  • Experience in support and troubleshooting Windows and Mac OS platforms (Max OSX 10.10+, Windows 10) including mobile devices running Apple iOS & Android mobile operating systems
  • Cerner labs and reprint label within Epic application
  • Troubleshooting, Technical support of computer software and hardware for MAC and Win
  • Basic experience with Java and Python programs
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Resolved or escalated problem tickets to resolve user issues.
  • Assessed business requirements to create focused solutions.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Provided client support on system operation and troubleshooting.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Enhanced interfaces to promote better functionality for users.
  • Organized system operating procedures to strengthen controls.
  • Developed diagrams to describe and lay out logical operational steps.
  • Planned computer systems using information engineering, data modeling, and structured analysis.
  • Gathered requirements and performed gap analysis through design workshops with users.

Epic Application Analyst

NYCHHC
03.2011 - Current
  • Quadramed Clinical Systems
  • Worked with Senior and Managers leaders to assess training needs for employees
  • Delivered weekly and daily reports to management to assess progress
  • Discharge reversal within QCPR / Modify or change existing / Document within QCPR
  • Emergency Department whiteboard, Users’ profile and assignment within QCPR/Troubleshoot and configuration / Disable/Expire accounts within Quadramed
  • EMR (Electronic Medical Records)
  • Analyzed technical problems with high accuracy and attention to detail.
  • Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Offered input for complex documents to support client-ready final versions.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked in a thriving team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently to complete all tasks within deadlines.
  • Evaluated technical needs of the organization.
  • Defined IT process workflows through meetings with stakeholders.
  • Evaluated the technical needs of the organization
  • Analyzed technical problems with high accuracy and attention to detail
  • Assessed available technologies to create development specifications and detailed test cases
  • Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions
  • Communicated and explained business requirements to team members to understand and implement functional demands
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Worked effectively in fast-paced environments
  • Managed time efficiently to complete all tasks within the deadlines
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Managed time efficiently to complete all tasks within deadlines.
  • Managed time efficiently to complete all tasks within the deadlines
  • Defined IT process workflows through meetings with stakeholders
  • Evaluated the technical needs of the organization
  • Evaluated the technical needs of the organization
  • Evaluated technical requirements of the organization.

Senior Engineer

Mindtree
07.2022 - 12.2022
  • Adhered to timelines to meet quality assurance targets.
  • Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.
  • Identified needed parts to keep equipment in top operating condition.
  • Established and maintained productive working relationships with stakeholders.
  • Performed preventive maintenance and repairs on mechanical equipment.
  • Determined equipment failure root cause and implemented solutions.
  • Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.
  • Conducted tests to determine success of product performance.
  • Defined engineering problems, collected data, established facts and drew conclusions to solve project issues.
  • Monitored employee performance to keep projects on task.
  • Documented and developed engineering procedures and processes.
  • Analyzed and interpreted data to identify trends and recommend improvements.
  • Assisted in developing cost-effective solutions to engineering problems.
  • Adhered to timelines to meet quality assurance targets
  • Identified needed parts to keep equipment in top operating condition
  • Established and maintained productive working relationships with stakeholders
  • Mentored and coached entry-level and junior engineers to improve talent and boost skill levels

Systems Analyst

Integrated Support Services
08.2009 - 03.2011
  • Support and troubleshoots mobile phones /Desktop phones / Installed and configured monitors & network printers / Knowledge in TCP/IP protocols / PCs and Laptops
  • Support for MS Outlook 2007/2013/2016 / 2019
  • Assist clients with printer issues / Assist with the efficiency and employees’ production of day-to- day operations, and much more.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Resolved or escalated problem tickets to resolve user issues.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Assessed business requirements to create focused solutions.
  • Provided client support on system operation and troubleshooting.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Improved systems with addition of new features and infrastructure.
  • Enhanced interfaces to promote better functionality for users.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Planned computer systems using information engineering, data modeling, and structured analysis.

Helpdesk Analyst

The Sutherland Group
06.2008 - 04.2010
  • Assist with day-to-day operations of a multi-specialize operations
  • Push package, patch and remotely administer computers via Active Directory
  • Assist with quality assurance reports and documentation
  • Thriving, in providing technical support to clients of parent company / Outsource vendors
  • Logged support tickets and closed when issues were resolved.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Documented support interactions for future reference.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Resolved technical issues by troubleshooting.
  • Provided basic end-user troubleshooting and desktop support.
  • Activated accounts for clients interested in new services.
  • Installed and updated hardware, software and applications on Mac and PC devices.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Configured hardware and granted system permissions to new employees.
  • Assisted with updating technical support best practices for use by team.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Provided on-call support for critical issues related to [Software].
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Managed high levels of call flow and responded to clients technical support needs.
  • Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Provided customer support and technical support to 35-50 customers daily.
  • Provided customer support and technical support to 50 customers daily.
  • Active Directory domain troubleshoot, and much more.
  • Used ticketing systems to manage and process support actions and requests.
  • Performed tests of functionality, security, and performance of different workstations and devices.

Education

Master of Science - Homeland Security

Trident Univ
Cypress, CA
08.2020

Bachelor of Science - Computer Science, CyberSecurity

Trident Univ. Int
Cypress, CA
12.2019

No Degree - Health Information Technology

Columbia University in The City of New York
New York, NY
04.2017

Certification - Computer Support Specialist

Monroe 2 - Orleans BOCES Center For Workforce Development
Rochester, NY
06.2008

PLDC (Primary Leadership Development Course - Military Information Systems Technology

Military Academy, PA
Pennsylvania Furnace, PA
05.1999

Fort Indiantown -

US Army
08.1999

Skills

  • System Documentation
  • User Provisioning
  • Customer Satisfaction
  • Creative Solutions
  • Epic Software
  • Team Meetings
  • Network Computer
  • Troubleshoot Malfunctions
  • Train Users
  • Electronic Medical Record
  • Information Technology
  • Business Processes and Procedures

Languages

English
Professional Working
French
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you really want to do something, you'll find a way.If you don't, you'll find an excuse.
Jim Rohn

Timeline

Senior Engineer

Mindtree
07.2022 - 12.2022

Systems Analyst / Helpdesk

New York City Health and Hospitals Corporation
03.2011 - Current

Epic Application Analyst

NYCHHC
03.2011 - Current

Systems Analyst

Integrated Support Services
08.2009 - 03.2011

Helpdesk Analyst

The Sutherland Group
06.2008 - 04.2010

Master of Science - Homeland Security

Trident Univ

Bachelor of Science - Computer Science, CyberSecurity

Trident Univ. Int

No Degree - Health Information Technology

Columbia University in The City of New York

Certification - Computer Support Specialist

Monroe 2 - Orleans BOCES Center For Workforce Development

PLDC (Primary Leadership Development Course - Military Information Systems Technology

Military Academy, PA

Fort Indiantown -

US Army
Patrick Jean