Patrick J. Hampson
Wilmington,DE
Summary
Accomplished leader with extensive experience in diverse hospitality environments, including a key role at Pyramid Healthcare. Proven expertise in crisis management and team coordination, complemented by proficiency in Micros POS software. Achieved a 20% sales increase at King Kong Sushi Bar and Grill, underscoring a strong blend of technical skills and effective team leadership. Dedicated to enhancing operational efficiency and driving business growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician Supervisor
Pyramid Healthcare
Langhorne, PA
01.2023 - 03.2024
- Assisted with the intake process with new clients into our program
- Communicated with staff, both verbally and written, individual patient logs and needs
- Presented detailed client logs to management
- Listened to, and assessed clients concerns on all aspects of their treatment
- Maintained a safe, orderly, and therapeutic physical environment for clients, including crisis intervention
- Coordinated activities including lectures, meetings, and recreational
- Completed daily checklist, as well as hour and half-hour duties
- Ran successful shift changes, informing the following shift with as much information as possible to help them attain success
- Ran shift meeting and attended upper management and corporate meetings
- Ensured client scheduling followed and assisted in any crisis intervention necessary
- Transported clients to hospitals for medical appointments or needed treatment
- Followed objectives of individual and group treatment plans
- Responsible for conducting searches on clients upon entry or re-entry to unit
- Trained all new staff on the units, programs and the client’s social environment
Assistant General Manager
Wawa Inc.
Warminster, PA
02.2022 - 10.2022
- Ensured execution of all food, beverage and retail service programs, including ordering, production planning, product handling and display
- Responsible to meet store profitability goals through analyzing sales results and trends
- Managed marketing programs, campaigns, strategies and initiatives
- Executed the training, coaching, and management of customer service associates
- Accountable for recruiting, hiring and training new employees
- Ensured the execution of safety, security, quality, and store operations, policies and procedures
- Oversaw the routine maintenance and service of all store equipment and facilities
- Maintained relationships with all food, beverage, and retail vendors
Co-owner
Chaucers Pub
Surfside Beach, SC
02.2020 - 03.2021
- Negotiated property lease and contracts
- Responsible for overseeing construction, equipment ordering, and installation
- Complied with all Local, State and Federal laws regarding licensing
- Established contacts and contracts with food and beverage companies
- Involved in all aspects of employment and entertainment
- Reviewed profit and revenue reports and took corrective action where needed
- Managed accounts and bookkeeping, involving orders, payroll, expenses, sales, etc
- Maintained staff compliance, along with food and safety regulations according to city/state ordinances
- Monitored employee and patron consumption to ensure liquor regulations were obeyed
- Established standards for personnel performance and customer service
Manager
Two Friends
Key West, FL
05.2017 - 01.2020
- Effectively lead and managed both front and back of house staff and operations of the food and beverage department, ensuring the consistent delivery of choice menu items
- Created and maintained a safe work environment consistent with company values and standards
- Employee life cycle management
- Assured product quality and restaurant cleanliness in compliance with sanitation and safety regulations
- Increased yearly sales by 13% with annual sales reaching nearly 7 million dollars while maintaining a consistent food and liquor cost below 27% and 17%
Bartender
Caroline’s
Key West, FL
12.2013 - 05.2017
- Company Overview: High volume, rapid paced bar and restaurant located in the heart of Old Town, Key West, on the world famous Duval Street
- Rapid customer turnover, responsible for large daily cash and credit transactions
- Demonstrated the ability to multi-task at a face pace while dealing with various situations in a 160+ seat restaurant
- Performed closing process on a nightly basis, including locking up, cleaning, preparing for the next business day, and guiding guests out of the establishment
- High volume, rapid paced bar and restaurant located in the heart of Old Town, Key West, on the world famous Duval Street
Assistant General Manager
King Kong Sushi Bar and Grill
Myrtle Beach, SC
01.2011 - 03.2015
- Duties included employee scheduling for staff, ordering and inventory control for front and back of house
- Responsible for high volume restaurant, selling approximately two million dollars annually, increasing sales by average of 20% per year
- Managed P&L for the entire restaurant, and created a waste control system to increase the overall profitability and work to eliminate shrink
- Established relationships with key vendors, and implemented an annual vendor review process where vendors were graded on service, product performance, and price efficiency
- Managed scheduling for all employees, and created an employee training program
- Built and executed community promotions and involvement to connect King Kong sushi with the Myrtle Beach community to drive brand growth
Bar Manager
King Kong Sushi Bar and Grill
Myrtle Beach, SC
01.2009 - 01.2011
- Responsible for overseeing and scheduling bar staff
- Maintained liquor cost percentages between 15-18%, reporting directly to upper management
- Accepted and inventoried beer, spirits and barware while working closely with representatives, and was able reduced costs by 8%
- Established a daily happy hour, arranged special events, and seasonal menu changes for bar food and drink menus
- Built and maintained relationships, with both locals and tourists
Corporate Trainer/ Bar Supervisor
Jimmy Buffets Margaritaille
Myrtle Beach, SC
01.2006 - 01.2009
- Opening Team Member for Grand Cayman and Cozumel locations
- Relocated to Grand Cayman & Cozumel, to assist in restaurant opening and help with bar design
- Responsibilities included interviewing, hiring, and training new bar staff for a four hundred-seat venue with three separate bar areas
- Bar Supervisor for Myrtle Beach location
- High volume corporate restaurant with seating for up to five hundred guests
- Accountable for handling daily cash flow
- Employee coaching, monitoring, and team building support
- Delivered excellent customer relations, built and maintained, a positive and professional relationship with patrons and vendors
Bartender
Jimmy Buffets Margaritaille
Myrtle Beach, SC
01.2004 - 01.2006
- High volume, fast-paced environment with extensive drink list and food menu
- Managed cash and payments
- Drink chemistry knowledge, including food and drink pairing recommendations
- Maintained sanitation procedures and food safety guidelines
Education
Bachelor of Arts - History
Coastal Carolina University
Conway, SCSkills
- Proficient in Microsoft Office Suite
- Aloha Point of Sales software
- Micros Point of Sales software
- Aldelo Point of Sales software
- InfoGenesis Point of Sales software
Awards
- 2011-2015, King Kong Sushi voted #1 People’s Choice sushi bar
- 2005, Voted “Top Conch” employee of the year by peers and management at Jimmy Buffet’s Margaritaville
Certification
- Serve Safe Certified
Timeline
Behavioral Health Technician Supervisor
Pyramid Healthcare
01.2023 - 03.2024
Assistant General Manager
Wawa Inc.
02.2022 - 10.2022
Co-owner
Chaucers Pub
02.2020 - 03.2021
Manager
Two Friends
05.2017 - 01.2020
Bartender
Caroline’s
12.2013 - 05.2017
Assistant General Manager
King Kong Sushi Bar and Grill
01.2011 - 03.2015
Bar Manager
King Kong Sushi Bar and Grill
01.2009 - 01.2011
Corporate Trainer/ Bar Supervisor
Jimmy Buffets Margaritaille
01.2006 - 01.2009
Bartender
Jimmy Buffets Margaritaille
01.2004 - 01.2006
Bachelor of Arts - History
Coastal Carolina University
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